Louis V Hotel Beirut Reviews

Response from Property: Dear tkhatib, Thank you for taking the time to review Louis V a second time. We are so sorry that your experience at our establishment didn't meet your needs. We work hard to provide better experience to our valuable customers; we believe in personable service and great encounter towards all our guests. We've read your review and we believe there is some confusion since we never met you before. We really would like to meet you in person and we are available at any times for your discussions and your complaints. Sincerely, The Management

Response from Property: Dear Mr. SalimM, Thank you for your recent stay with us and for taking your valuable time to write a review. We appreciate your positive overall feedback and this confirms our mission to provide a perfect holiday location for our valued guests. Once again, it would be our pleasure to welcome you back soon. Warm Regards, Maya Sleiman Front Office Manager

Response from Property: Dear H4398FXcharlese, Thank you for taking the time to share your feedback on TripAdvisor! We are saddened to know that your stay didn't live up to your expectations. At the same time we would like if you highlighted the aspects that made your experience a bad one. Louis V Hotel is well reputable of its generosity, welcoming staff, cleanliness and friendly approach towards all guests. Again we are sorry if this was not the service you have received and we wish we can host you again the soonest. Best regards, Maya Sleiman Front Office Manager

Response from Property: Dear Mr. Tkhatib, Thank you for taking the time to rate us and to review our hotel! We are really saddened to know that your experience didn't live up to your expectations. We always make sure that our valuable guests are having a pleasant time at the hotel by documenting their requests and complaints, and we couldn't find similar complaints in our daily logs. We highly appreciate you emailing us with the room number you were in so we can follow up your complaints for our future guests as this is the only way we can improve our services and prove our excellent approach. At the end, the consistent presence of the owner has always enhanced the intrinsic value of the hotel. We wish you will have another visit to Louis V. Sincerely,

Response from Property: Dear Mrs. Laila, Thank you for taking the time to rate us and to share this glowing review of our hotel! We are grateful for your kind words and are pleased to know that our services has exceeded your expectations. We look forward to providing another excellent experience to you next time you visit Louis V Hotel. Sincerely, Maya Sleiman Front Office Manager

Response from Property: Dear 917fouadm, Thank you very much for sharing such a positive review of our hotel! We appreciate the incredibly kind comments about the friendly and personable service you received at Louis V. We are so glad that we were able to live up to your expectations. Rest assured that we shared your wonderful comments with our colleagues and we are all looking forward to welcoming you back soon! Sincerely, Jessy Azar General Manager