Guest User
July 7, 2024
I booked three rooms at Sukoon Retreat and found the approach road to be in very poor condition. Upon arrival, there was no clear guidance on what to do, as the resort lacks a reception area and dedicated staff for assistance. Despite charging rates comparable to a 4-star resort, the provided amenities were inadequate. The advertised indoor pool was unhygienic and access was limited to one hour. The jacuzzi was only available for direct bookings. The food quality was subpar and, despite being priced like fine dining, was presented as home-cooked. There was no staff in the restaurant to serve the nine guests; we had to go to the kitchen to place orders. They will provide you water from the water cooler installed there in the regular plastic bottles. At the cost of 7000 per room, they don't even provide complementary bisleri. Additionally, our evening order was incomplete, with only the chili paneer served after 30-45 minutes and the sandwiches unavailable. Have a look at the basketball court/ ring in the photos. In the name of outdoor amenities they will provide you badminton, and will ask you to play anywhere in the garden. They have a dart game installed on the tree and by mistake if the dart gets stuck in the tree, they will tell you that they just have 2 darts. Keep a check on where it is going. Overall, the stay was very disappointing.