Guest User
September 28, 2024
We are writing you today to complain about that renter, Il Sogno in Bellagio. Pictures they show on your site are fake at least for what real bad apartment they rented us. We never went staying there, so disgusting not even clean. PLUS, the address of their apartment in your rental confirmation does not even exist: Via Giuseppe Garibaldi 9. There 1.3.5.7.11 addresses on that street but no 9. We even went to City Hall just to validate, and they confirmed that address did not exist. So wrong representation. The real address of this apartment was at 2, Via Isodoro Bernard. Took us 90 minutes in pouring rain to find it out carrying our luggage. We have photos of the sector as proof. We asked them for help and they never came. We stayed in the rain for 90 minutes before finding that damn appartment. We want full reimbusrment for that misrepresentation and bad service. We are going online to give some 'great" comments about them and we would like to avoid having to mention Booking as complicit to such bad experience. Waiting on your response. Thank you.