Guest User
January 31, 2023
I visited on 07 January 2022. Late in the evening, I was startled by movement on my pillow. To my dismay, I discovered it was an insect. The lights were very dim, so I was not sure what type of insect it was at the time. I got up and turned on the lights. At that time, I discovered BED BUGS crawling all over the adjacent bed that was occupied by my family members. I was PETRIFIED!! It was around 3-4am, and I'm yelling for everyone to wake up immediately! Unfortunately, my sister had already been covered in bites...arms, back, FACE. I instantly went to the front to report the issue. The front desk associate didn't even blink an eye upon hearing my complaint. This led me to believe that this was not an isolated incident. I demanded a refund on the spot. Before leaving, the front desk associate took pictures of my sister's bed bug bites, and assured us the problem would be rectified. We all have pictures and videos of the disgusting conditions, and remain traumatized from the events. I'm a 20yr military war veteran, I have traveled around the world, slept outside in tents for months on end...NEVER have I discovered an insect in my bed. Shame on Holiday Inn Express and IHG Hotels & Resorts!