Guest User
January 15, 2024
We were in town for a major event and this was by far the worst hotel choice ever. I understand that hotels are swamped when events happen, but management is aware of events well in advance to prepare for busy time frames. If you know there’s a special event, you should consider doubling your staff on shifts, cooking extra breakfast, stocking extra towels etc. The hotel was not prepared at all. The staff was never at the front desk when needed, the breakfast was always low, the rooms were not fully clean! There was an old wash cloth hanging on my bathroom shower, a roach was seen running in front of the TV (See pictures), the TV STAND/Dresser was dirty (see pictures), the towels had hair on them. Not to mention, I asked for a plunger at 7AM in the morning and was told by the front desk that no one has access to the housekeeping closet where the plungers are kept, so I would have to wait until 9AM when housekeeping arrives. Thats another issue. Did management not think maintenance issues would arise? Front desk should have access to plungers etc in any event, the staff that handles those issues are not available. I could go on and on, but for the most part, this facility needs some major attention. I tried to speak with management, but that didn’t work out well considering he disconnected the call because I shared my opinion of the hotel and the issues/concerns that took place. This was my first time staying at a LaQuinta Inn and is definitely my last! What a horrible experience.