Diani Reef Beach Resort & Spa Reviews

The bed of leg made me and wife leg get hurt

Rooms need updating. Location is excellent. Choice of food for vegetarians needs to be improved. Staff generally are excellent, some can be a bit slow. The beach is perfect. Reception staff very helpful. A/C in room was excellent. Spa was excellent and good value for excellent massage.

Absolutely not worth it and not close to 5 stars, not even to 1 star. Here are the factsd: - The place is very run down and old. Some rooms smell like mold and others seem like they are falling apart. The corridors are always dark and they don’t turn on lights like in an abadoned building. - No hot water. It took hours and no one could fix it - The water in the shower and sink is salty. We had to to shower from a BUCKET to get fresh water. Seriously 5 stars? - The food didn’t have much variety and it’s low quality. - Super slow service and you have to beg them for stuff and they barely do the job. Example, we had to ask for towels 4 times and they didn’t even get the towels we asked for. It took us hours to get a sunbed and towels on the beach. We had to them beg the waiter for drinks but he kept ignoring us. We ended up bringing the drinks alone. On the good side, some staff are very nice and helpful. The rooms are generally clean and insect free as they spray them with organic oils. Also, the rooms have an airconditioner which was great. Our general take on Diani Beach: Honestly not worth it at all. If you’re going for Safari, including a beach won’t add value to your trip and probably just make it frustrating. - Prices in general are crazy for what it is and you can find much better beaches in other surrounding countries. - What they call “beach boys” are everywhere, waiting for people to step into the beach to follow them trying to sell them stuff. You’ll be on your sunbed within the hotel boundaries and they are at the beach infront of you watching and waiting. Some are so demanding and will follow you around and try to act friendly just to sell you. Was an uncomfortable experience. So you better be mean and block them from the start.

Location of the hotel was fabulous. But the food was terrible. The worst part was that most of our 12 days there, the hot water was out. Despite repeated calls, they fixed it only for a short time, then it was out again. Also, the tap water was very salty, and I felt I couldn’t get clean. This hotel has potential, but is very poorly managed and maintained.

The pick-up was on time from our hotel in Westland of Nairobi. The driver, Edward, was professional and friendly and I do appreciate his hard work. The package was 3.5 out of 5. The accommodation at Lake Nakuru was nearly terrible and if I wasn't about the staff I would have left the hotel in the first hour! The food, room, and everything else in this hotel was a disaster! The second accommodation in Masai Mara Camp was not that bad as it is a tent camp. The game drives were all good enough due to the driver’s skills.

The whole resort staff are very friendly and nice. The breakfast and dinner are really good with a wide variety of choices . However , the rooms and amenities need a bit of refurnishing as it starts to see slightly dated. The toilet needs to be cleaner as there seems to be some hard white spots appearing on the levers. The entertainment room also needs to be maintained. Overall , we still had a good stay nevertheless

Food, view, service - all top notch. But the hotel needs renovation, although this does not affect the holiday as a whole, it is not critical

Hotel environment is very good, health is also very good The swimming pool is very good, suitable for relaxing or studying Nice restaurant with lots of food Really enjoyed our two nights here Completely enjoying our honeymoon❤️ Hotel aslo provide us a sweet room🌹 Specially give us a surprise at dinner time😂