Winston Apartments

Nightmare. The most disgusting hotel you can stay at is the Winston apartments. Rude receptionists dirty bedsheets and couch. Nothing is like the pictures they have provided on third party websites and their own website. Took two weeks for our bond to be released. When it took them less then 10 seconds to take it. Would never never recommend it to anyone.

The apartment is clean and conducive. Furnished tastefully and complete. The washing machine serves us well. Location superb, the free tram stop is just in front of the building and made access to shopping centers, train station, bus terminal easy and fantastic. There are eateries at walking distance. Lift to the apartment is quick and not crowded. If come to Melbourne again, this will be my choice of stay and i highly recommend.

My friends and I stayed in a Deluxe 2 bedroom, The room had not been cleaned, the bathrooms had mould in the corners, hair was through the bathrooms and around lounge and fridge, there was a built up of dust. My friends and I were very uncomfortable with the state of the apartment so we spoke to reception and they could not change room but we’re willing to get cleaner to re-clean. After it was re cleaned I felt better but it made me question how could this happen. Overall apartment from the cleaning issues had a great view and location. Though I did find it odd that there was 2 receptions, we had to go to the 33rd floor to check into our room. Seemed like a different kind of operation happening there!?

The location is good, free tram right out front into the City, Woolworths supermarket right across the road, and a few cafes which are open - but only during the week. Weekend is dead at this part of Docklands. The booking, check in and instructions were 10/10 - cannot fault the customer experience. The room was tiny - a tiny apartment but adequate for our needs and the inclusions were good. My gripe and reason for low rating is the bed situation and cleanliness. The ‘king’ bed (two singles pushed together were clearly old and well used. One side had a mattress protector, the other side did not- and the mattress clearly had blood and vomit? Stains on it - visible through the sheet! The pillows did not have pillow protectors and were stained yellow. It was too late at night to rectify so I spent the night on the sofa. Reception were contacted and the bed was remade with a mattress protector - I advised it was unhygienic and needed replacement. They said they would after we check out. I hope they do! In all, some more attention to cleaning wouldn’t go astray! Eg, vacuuming - carpets looked like they had not been vacuumed, the vacuum in the place had no suction. Didn’t know what yo think of the pet protector over the couch - kind of ruined the ‘cute’ decor…. I’d focus more on bed than couch if I was them! Also, on a very windy night the high pitched drag of air/wind noise was very annoying, impeding sleep. A towel at the base of entry door fixed that. Would I stay again…. Because of the mattress - a big no. As for the facilities and location it’s a shame as it’s a good location and staff.