Lavande Hotel (Fangchenggang Dongxing Port Store) Reviews

Central location. The breakfast was average at best

I am delighted to write an enthusiastic review for this hotel! Their front desk service and hotel environment have truly impressed me. Firstly, the front desk service at this hotel is incredible. The staff always greet guests with a smile and are extremely friendly. They pay great attention to guests' needs and go above and beyond to provide the best assistance and advice. Whether it's check-in or inquiries about local attractions, they are always patient and attentive. Their professionalism and warm service make me feel right at home. Secondly, the hotel environment is simply stunning. The lobby is spacious, bright, and exquisitely decorated, creating an atmosphere of elegance. The rooms are beautifully furnished, cozy, and the beddings are clean and comfortable, making guests feel completely at ease. The cleanliness throughout the hotel, both in public areas and the rooms, is maintained to a high standard. Additionally, the hotel offers a wide range of facilities and services, enhancing the overall experience. The breakfast buffet is plentiful and delicious, catering to different tastes. The fitness center is well-equipped, allowing me to maintain a healthy exercise routine. The complimentary Wi-Fi covers the entire hotel, ensuring easy connectivity. Overall, this hotel has provided me with an exceptionally satisfying stay. The outstanding front desk service and elegant hotel environment make me feel truly welcomed. I wholeheartedly recommend this hotel to anyone seeking comfort and excellent service. I will not hesitate to choose this hotel again on my next trip.

came to be close to the border, this hotel is a few minutes walk away. hotel is easy to find. it got the job done.

The hotel is very close to Vietnam Street, 6-7 minutes walk You can also choose to share electric vehicles🛵, which is very convenient There is free underground parking 🅿️, the room is comfortable, and there is a large window 🪟. However, the air conditioning is not very good at cooling, and it will not be very cold even if it is turned on all night! Overall, it’s a good experience!

The environment is poor, and the bar on the 5th floor is open until early morning. Didn’t sleep well at all 👎

The front desk service is friendly. The hotel is located just a few minutes walk from the gate of the National Gate Scenic Area and the port is reachable. The rooms are clean and tidy and very comfortable!

Thinking that it was a chain brand and not a bad hotel, I booked it without even thinking about it. . It turned out to be a big mistake. I drove eight hours and arrived at two o'clock in the middle of the night. The front desk told me that they would be renovating at eight o'clock tomorrow morning and it would be very noisy. Me? ? ? What are you decorating for the May Day holiday? ? I said it was too early for me to accept it, and the front desk was furious on the spot. In a tone that sounded like you couldn't live with it anymore, I said I couldn't help you find a place by yourselves. Did I say you want to refuse the order? She said I took the order, but you can’t live alone. . What a great attitude. I spent almost 500 to book a room for 4 people. I only had two bottles of water and one of the rooms had no socket. It was really amazing. . The carpet was dirty, the shower didn't work well, the drinks in the small refrigerator were all dusty, and breakfast was mostly frozen products wholesaled from outside and heated. I have stayed in hotels of all sizes, high, medium and low. I’ve never seen anything that bad, maybe it’s a copycat of Lavande. .

The location of the hotel is very convenient. It is only a few minutes' walk to the port. The customer service staff are warm and polite, and they are patient with any questions. Hygienic and clean, recommend and like 👍🏻

Because there was no parking space in the hotel I originally booked, I changed my reservation to Lavande about 15 minutes before check-in. However, the various features of this hotel are really shocking: 1. Poor hygiene. As shown in the picture, because the room is carpeted, all kinds of oil stains, debris, and dust cannot be cleaned; there are rust stains under the bathroom sink; there is no floor towel in the shower room, and the entire bathroom is filled with water. Very sloppy. 2. Poor environment. Before check-in, the hotel was not informed that it was under renovation, so I made a reservation. When I checked in, the front desk informed me that "it is under renovation, so it will be a little noisy." Note that it is "a little noisy." I don't know how the hotel defines this point. It is 9 o'clock. Is the electric drill just drilling into that spot next to your ear? According to national regulations, the decoration time is 8:00-12:00 and 14:00-18:00 on working days. Decoration operations that generate noise and vibration are not allowed during other time periods. So why is it noisy when using an electric drill? 3. There is a problem with service attitude. I made a normal phone call and the male front desk told me when I checked in that there would be renovations from 8:30 am to 6 pm, but there was nothing he could do. Let me ask you, brother, not to mention whether what you are doing is legal or not, when a customer raises a question, should the seat service staff apologize to the customer as soon as possible to appease the customer, and then propose a solution? Tell me directly, there is nothing you can do. Can the small hotel system be above the law? It is recommended to read the "Law of the People's Republic of China on the Prevention and Control of Environmental Noise Pollution". Your organization urgently needs to strengthen employee training.

The hotel is a five-minute walk to the port. There is a food street nearby. The room is clean and the front desk staff has a good attitude.

The room was very clean. The front desk was very friendly and would help answer any questions. The hotel is very close to the border. There are many attractions and restaurants nearby. I will choose to stay here next time ✌🏻️

The hotel is very close to Vietnam Street, which is very convenient for shopping. However, there are too many people during the Spring Festival, and the queues for meals may not be enough. In addition, it is recommended that the room hygiene be improved, as some corners are still unclean.

The location of the hotel is very good. It is right at the entrance of Dongxing Guomen Scenic Area. You can see Vietnam from the room. It takes three minutes to walk downstairs to the Guomen. Because it was the peak season, the hotel had to check out at twelve o'clock, but we contacted the front desk to help us delay it for an hour. Overall, it was good.

It is close to the national gate scenic area and convenient for travel. The downside is that it is close to the KTV and you can hear it even if the window is closed at 2 o'clock!