Randy
January 23, 2024
There is NO security for vehicles at this property. We had to park up on the highway and sure enough, our car, and another guest’s car were broken into the first night we (and they) stayed at Moon San. Both rental cars had a window broken and the car batteries were stolen. The rental companies did well with us, swapping out the damaged car for another one, but we felt it didn’t make sense to park up by the highway the next night, which is the only option at Moon San, so we found another place to stay that provided secure parking. The owner of Moon San promised to refund our money for the three nights we had booked but didn’t stay there. I sent a message to him through *******, but have not heard back. Worse, I couldn’t find any place on the ******* website where I could present my case, nor could I get through to a real human on the ******* help line. I prefer not to leave a negative review of the property (although our experience was negative), nor of *******, but I don’t see any way to move this situation forward to get my promised refund.