Crowne Plaza Dubai Deira, an IHG Hotel

Crowne Plaza Dubai Deira, an IHG Hotel Reviews

Crowne Plaza Dubai Deira, an IHG Hotel

Salah Al Din St - Deira, Muteena, Dubai, Emirate of Dubai, United Arab EmiratesView Hotel Details
Crowne Plaza Dubai Deira, an IHG Hotel
Crowne Plaza Dubai Deira, an IHG HotelCrowne Plaza Dubai Deira, an IHG HotelCrowne Plaza Dubai Deira, an IHG Hotel
Check available rooms for your travel dates
We Price Match
1 night

Crowne Plaza Dubai Deira, an IHG Hotel Guest Reviews

3.7/5
155 review
Verified reviews
Location3.8
Amenities3.6
Service3.6
Cleanliness3.8
Filter by:
Sort by:
All reviews(155)
Positive reviews(133)
Reviews with photos/video(25)
Awesome stay(24)
Delicious breakfast(13)
Friendly owner(9)
Great value for money(8)
Convenient location(8)
Great location(7)
Strange smell in room(5)
Negative reviews(22)
ASIF ABDUL RAHIMAN
Deluxe Room
Stayed in Jul 2024
Business travelers
20 review
1.5/5
Posted on Aug 2, 2024
Very rude staff,breakfast very bad,AC not working,shower gel and shampoo zero,house keeping people no responsibility
6/20
Response from Property: Dear Valued Guest, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated, and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Rona Eleazar Guest Service Manager
Guest User
Accessible Standard King Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 3, 2024
Very nice place to stay in. Hope i could visit Dubai again and would love to stay here.
Response from Property: Dear Valued Guest,Thank you so much for your kind words! We're thrilled to hear that you had a great experience during your stay with us. It would be a pleasure to welcome you back the next time you visit Dubai. We look forward to hosting you again and making your stay even more enjoyable.we hope to see you again soon!Best regards,Rona EleazarGuest Service Manager
Memory Hall
Standard King Room
Stayed in Jun 2024
Other
136 review
5.0/5
Outstanding
Posted on Jul 13, 2024
Checked in by attentive receptionist Kevi, the hotel is old but not in a bad way. Mainly because it was cladded purposefully with natural stones: Marble, Granite, and Quartzite. You will see Hard Granite skillfully curved on top of a Battub.
Response from Property: Dear Honest Tea,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards,Rona EleazarGuest Service Manager
Guest User
Standard King Room with Lounge Access
Stayed in Oct 2024
Business travelers
3 review
3.5/5
Posted on Nov 28, 2024
Staff are very welcoming and good..Housekeeping service was very poor..But overall service was good
Response from Property: Dear Valued Guest,Thank you for sharing your feedback! We're thrilled to hear that our staff made a positive impression and that you found our service overall to be good. We apologize for the housekeeping experience not meeting your expectations and will definitely look into ways to improve in that area. Your comments are valuable to us, and we hope to welcome you back soon with an even better experience!Warm Regards,Rona EleazarGuest Service Manager
Guest User
Standard King Room with Lounge Access
Stayed in Oct 2024
Couples
2 review
1.0/5
Posted on Nov 8, 2024
I think it’s the worst hotel which I have stayed. This hotel don’t have respect for customer. These rooke are so mean that even at 10pm in the night also they can’t give you the room. They will compel you to take twin bed room and if you will not take them they will ask you to take your money back or talk to your agent. I have booked king bed room and still they told me that they only have twin bed room either I can take it or leave hotel. When I shouted on them and told them I will complain about this to police then only they gave me king bed room. They have room of every category but they want to sell their twin bed category first. They almost wasted my one and half hour and give me rooms that were not even cleaned. I think it’s a shame for TRIP.COM that have this kind of hotel on their portal. I request all people please don’t stay in this hotel.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback, and we sincerely apologize for the inconvenience you experienced during your stay. We deeply regret that your experience did not meet your expectations or the standard of service we strive to provide.We understand your frustration regarding the room situation. We want to assure you that this is not typical of our hotel, and we take your concerns seriously. The miscommunication about your room type and the delay in providing a clean room is something we will investigate further to ensure it does not happen again in the future.We sincerely apologize if our staff's behavior made you feel disrespected. This is certainly not the level of hospitality we aim to deliver. Your feedback will be shared with our team to improve both our service and communication with guests.As for your booking, we do try to accommodate guests’ preferences as much as possible, but occasionally, due to availability, we may need to offer alternatives. We understand this should have been handled better, and we will work to ensure a smoother process for future guests.We value the feedback of all our guests, and we take this as an opportunity to improve. Again, we apologize for the frustration and inconvenience caused during your stay, and we hope you will reconsider staying with us in the future.Warm Regards,Rona EleazarGuest Service Manager
Amit Patni
Deluxe Room
Stayed in Aug 2024
Business travelers
87 review
5.0/5
Outstanding
Posted on Sep 18, 2024
Beautiful place to stay with a great location, clean room and friendly staff. Will book again soon!
Response from Property: Dear Aileen Mandasoc,Thank you for the excellent rating & feedback about your most recent visit at Crowne Plaza Dubai Deira. We are so glad to see that you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the near future, where we can have the opportunity to showcase our True Hospitality once again. Warm regards, Rona EleazarGuest Service Manager
Guest User
Deluxe King Room
Stayed in Jan 2024
Couples
1 review
4.7/5
Amazing
Posted on Feb 20, 2024
The staff of the Crowne Hotel are very friendly polite and courteous. The manager at Spice Island restaurant, Ivie, is vey nice. My comment - the rooms need renovation, specially the toilet/shower room. Bed skirt needs to be washed. Carpet need to be shampooed. There are lots os small ants.
6/9
Response from Property: Dear sir, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Front Office Manager
Guest User
Standard Room
Stayed in Jul 2024
Family
2 review
2.0/5
Posted on Aug 4, 2024
Very bad service from checking in to the check out. Reception staff are very poor. Whole lobby without the a/c Room a/c didn’t this is not a 5 star hotel . I will give 2.5 star Thanks god I only had to stay 1 day.
Response from Property: Dear Valued Guest, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated, and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Rona Eleazar Guest Service Manager
Cyberknight Technologies FZ-LLC
Deluxe King Room
Stayed in May 2024
Couples
32 review
3.2/5
Posted on Aug 1, 2024
Hotel took too long to check us in. I have waited for 2hrs before they found my booking. Disappointing.
Response from Property: Dear Valued Guest, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated, and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Rona Eleazar Guest Service Manager
Alea Laygo
Premium Room
Stayed in Nov 2023
Family
20 review
5.0/5
Outstanding
Posted on Dec 31, 2023
We had a great time in this hotel. It is very spacious, accessible and staffs are helpful. I will definitely recommend it to friends
Response from Property: Dear sir, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Front Office Manager
Irshad
Deluxe Room
Stayed in Jul 2024
Business travelers
1 review
4.0/5
Very Good
Posted on Aug 16, 2024
Everything was perfect , cleaning and service was little bad
Response from Property: Dear Valued Guest,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards,Rona EleazarGuest Service Manager
Guest User
Deluxe Room With Two Double Beds
Stayed in Mar 2024
Business travelers
6 review
2.0/5
Posted on Apr 26, 2024
Very bad location and old furniture need renovation Don’t expect 5 star hotels standard
Response from Property: Dear sir, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation Manager
Raja1990
Deluxe Room
Stayed in Jul 2023
Family
21 review
5.0/5
Outstanding
Posted on Aug 20, 2023
The hotel is exceptional with ideal location, we enjoyed a lot with their comfortable living environment
Response from Property: Dear Raja,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards,Salaheldin MohamedGuest Relation Manager
Tariq F
Standard King Room
Stayed in Jun 2023
Business travelers
36 review
2.7/5
Posted on Jul 20, 2023
This hotel is Okay and not bad but the services by the frontdesk and breakfast team are totally like 2 stars hotel. The bellboy and the team are ok. Only the frontdesk team are totally not up to 5 stars hotel standard. I stayed for 4 nights with breakfast but only went for it once as it was nightmare for me. There were So many people till theres no plates & glasses for you to take food & drinks. They dont do crowd control till it became hectic and they got pressured till services provided are in angry mode.
Response from Property: Dear Traiq, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin MohamedGuest Relation Manager
Guest User
Deluxe Room
Stayed in Nov 2023
Solo travelers
7 review
3.2/5
Posted on Dec 18, 2023
Hotel In good location and near the airport ., but little dated and could do with a makeover , however the staff were helpful especially the Egyptian girl at the entrance . I had 2 days stay over 2 periods and both time the shower was not functioning properly, mentioned it at reception but never got fixed . Beds were comfortable with big pillows and reasonably priced hotel .
Response from Property: Dear sir, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Front Office Manager