The St. Regis Dubai, the Palm Reviews

I didnt spend too much time in he hotel. But in general the staff and service was superb. Actually i forgot my passport and cash in the taxi i came on. I panicked when i arrived at the hotel. But the staff was super helpful and reassuring to help me find the taxi. i was able to retrieve all my important belongings intact. Obviously gave a big tip to the cab driver and the staff who helped me.

Great hotel to stay. Metro and aura sky pool just next door! Highly recommended!

The hotel was right smacked in the area of The Palm, loved the fact that it was connected to a mega mall as well – Nakheel Mall, making dining and shopping highly accessible. The rooms were beautiful and incredibly clean, certainly matched the St.Regis hallmark standard. Service was however, a little letdown, I've to call twice, 20mins in between, to ask for more toiletries, either they moved real slow or perhaps it's an area they can work on.

Absolutely love the stay! Hotel is connected to a mall. Room was pretty big but service was excellent!

It was smooth and enjoyable. Quality hotel with nice staff

Great location, Friendly concierge and Front desk personnels. Overall - a good stay, fantastic service and high likely will come back. Great amenities as well!

One of the best hotels , it’s exactly in as the photo very clean and welcoming

Good location for exploring sites around the Palm. Breakfast offering was good. Has a much livelier vibe than the St. Regis in downtown area.

Pure class! Really had a wonderful time in the hotel! Would definitely return!

I mentioned we were celebrating our anniversary and they put rose petals and gave us treats to welcome us in our room. Everyone at the St Regis is super nice - butler, room service, staff to carry bags except for the front desk (check in staff). They were just noticeably less friendly - the male staff who checked us in didn’t really welcome us with a nice greeting/smile and didn’t explain the amenities at all. We stayed there for 4 nights so kind of expected a warmer welcome and introduction. He also struggled to give me a receipt because the machine was out of paper and then asked me if I wanted a receipt which I said yes to politely, but he didn’t put any effort to really try again so I didn’t get a receipt in the end for the deposit. There were 2 girls who helped me exchange some cash at the front - they directed me to the ATM at first, but that didn’t work as I don’t have a local bank, so I came back asking for a favour to take out 300AED. They were just a bit judgemental looking and made me explain that I tried a few times and it didn’t work, didn’t greet me, nor was sympathetic when I told them that we are dealing with a complicated Uber driver…. Everything else was amazing especially the nice gesture of a late checkout on our last day! Please just train your front desk staff more as they make the first and last impression. Thank you for the lovely stay otherwise!

What a cool place, so close to the shopping mall!!

Super nice hotel for my first Dubai Trip and in the celebration of my husband birthday compliment from the hotel with the banquet of fresh roses , the super delicious tiramisu cake and bakeries , with a tea and coffee being served just after our late check in to the hotel due to our flight arrival at night , super friendly staff whom taken our luggage to our room , the check in staff has registered us to a super nice view room ! High floor and super VIP ! We love ST Regis ❤️

Brilliant and luxury hotel. The staff were super helpful. Would definitely stay here again.

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