Hotels Near MARELLA in Dubai

Superb location, right opposite Dubai Mall, walkable distance. However, staff friendliness is so-so. Breakfast is ok. We especially didn’t like frequently being asked if we wanted their taxi service when we’re waiting for normal taxi. There’s also no fridge in the room.. unbelievable

the hotel offers great services with friendly staff. The daily cleaning and room services are a plus, although it's good to know that you need to ask for toiletries. The easy booking and check-out process is convenient, and it's great that they are flexible with early check-ins. The location seems ideal, being in the center of everything and within walking distance to Dubai Mall, the metro station, and easily accessible transportation like taxis. The restaurant inside, Fridays, has friendly staff and serves a good breakfast. The supermarket has all the basic needs, although it doesn't offer alcoholic drinks. Overall, it sounds like a positive experience!

It’s suitable for business trip. I stayed here 4 nights. And breakfast is good. I love the breakfast. The staff are nice. However, all the good memories be ruined after 24th Nov. 24th Nov, I came from Abu Dhabi and would like to stay here one night, then go back to China. However, I made a wrong booking date at this time. I need to book 24th Nov, but the order booking date is 24th Dec. I didn’t know this mistake until the reception told me this mistake. Unfortunately, it was 22:00PM when I know this problem, so I tried to ask the reception if they can help me to fix it. They just let me contact trip com. They didn’t give me any support. What’s worse, they don’t refund to me. A horrible experience. I don’t understand why gulf hotel reject my request. Refund and then release a room to sell will not affect them. So sad about this problem.

Number one tower hotel the location is very good and from here you get a great view of Burj Khalifa and sheikh zayed road.Front desk Staff are so helpful and they took very good care every guest stay there. Room are so speacios and well cleaned . Especially thanks to Orpa from reception for all time making my stay comfortable

I chose this newly opened hotel in Business Bay for a business trip. I really like the decoration of the room! Breakfast and dinner were very good~ but the smell in the room was a bit too big, so the price was not high

Stay was very nice We enjoyed a lot but one thing was very disappointing We been to bar for two days continue First day was good service was so nice But next day when we went The server (Salina) She was not good as we expected Not a single smile on her face She was like working forcefully Glasses and plates were empty but she never asked for drink or food feedback Every time we had to call her for each and everything Sagar and the short lady (leader) this two people were so nice Sagar who gave us food and plates . He was so attentive Maybe you guys give more trainings to staff that how to give service to guests We felt like we are dining in road side restaurant Where we don’t expect any standards Thanks

We booked a staycation in Dubai to celebrate my birthday, hoping to enjoy some quality time together with my sister. Upon arrival, we were warmly greeted by Mr. Rodel, who assisted us with our luggage. He was extremely polite and accommodating, making us feel welcome from the very start. However, our experience at the reception during check-in was extremely disappointing. When we approached Mr. Abdelrahman at the front desk, he requested our IDs. I provided my Emirates ID since the room was booked under my name. Unfortunately, my sister had forgotten her physical ID and asked if an electronic copy would suffice. He immediately said, “No.” She explained that she had forgotten her ID, and I asked what we should do since we had travelled all the way from Abu Dhabi. I asked if they would accept me but not my sister, what would be the point? His response was once again a firm, “No, we need a physical ID. We cannot do anything about that.” Despite our efforts to explain the situation, he remained unyielding, insisting that only I would be accepted and not my sister. I was extremely frustrated and disappointed, so I requested to speak with the manager. Abdelrahman continued with the check-in process without further engagement. When the manager arrived, he explained that while the protocol does indeed require physical IDs, they would make an exception this time. My sister acknowledged that it was her mistake not to bring her physical ID, but the way Abdelrahman handled the situation was far from satisfactory. His repeated refusals, without offering any alternative solutions, were disappointing—especially considering this is a 5-star hotel. Proper customer service, particularly in the hospitality industry, involves more than just saying “No.” It requires understanding, empathy, and a willingness to assist guests to the best of one’s ability. After check-in, we were assisted by Mr. Choi, who helped us with our bags and escorted us to our room. His professionalism and courteous demeanour were a complete contrast to our earlier experience. Mr. Choi, along with Mr. Rodel, Mr. Gaurav, and Mr. Rozaldo, truly stood out during our stay. They were all incredibly helpful, polite, and welcoming, and they deserve recognition for their excellent customer service. Overall, our stay was pleasant, but the check-in experience left a negative impression. I hope the front desk staff receive further training in customer service, particularly in terms of empathy and problem-solving. A simple “No” is not the answer to every situation, especially when guests are looking for assistance.

I really enjoyed Dubai and as usual I booked ibis hotel in Dubai as well . Convenient place for most tourists attraction places such as Dubai mall , financial centers, Emirates tower , Dubai future museum , Abu Dhabi …. Friendly staff ( Grace , yin )😻😻

The hotel is very nice. The staff is very good. The only problem was that the room we stayed in had a heavy smell of humidity. Since we did not stay for a long time, it was not a problem. Thank you

I stayed at Rove whilst undergoing surgery and follow up treatment at the American Hospital Dubai (across the road). The location was perfect for that purpose, allowing me easy access to follow up appointments etc… There are a number of very good supermarkets and places to eat in the local area which, along with the in-house laundry was useful given my extended stay. The breakfast and dinner offerings at the hotel were high quality and reasonably priced. Without a doubt the standout feature of this hotel is its staff - they are friendly, welcoming and show a genuine care for their guests. I would have no hesitation highly recommending this hotel.