Sun Spring Hotel Dunhuang

Sun Spring Hotel Dunhuang Reviews

Sun Spring Hotel Dunhuang

No.1 Middle Section of Yingbin Avenue, Dunhuang, Gansu, 736200, ChinaView Hotel Details
Sun Spring Hotel Dunhuang
Sun Spring Hotel DunhuangSun Spring Hotel DunhuangSun Spring Hotel Dunhuang
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Sun Spring Hotel Dunhuang Guest Reviews

4.2/5
198 review
Verified reviews
Location4.3
Amenities4.1
Service4.1
Cleanliness4.2
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All reviews(198)
Positive reviews(178)
Reviews with photos/video(37)
Convenient location(35)
Classy environment(24)
Offers pick-up/drop-offs(19)
Delicious breakfast(19)
Large rooms(11)
Convenient parking(8)
Close to airport(6)
Bathtub OK(2)
Negative reviews(20)
Emanuele
Deluxe Huayu Double Bed Room
Stayed in Jun 2024
Couples
6 review
3.7/5
Posted on Jul 1, 2024
Good position for Mogao Caves but bad for crescent lake, large room with 2 bathrooms, great breakfast
Hailiangtucao
Standard Room (Vip building)
Stayed in Jun 2024
Family
38 review
4.7/5
Amazing
Posted on Jun 25, 2024
A relatively quiet hotel, no worries about parking. Breakfast is good, but if you encounter a tour group, you have to go early. Dinner is also good. The cooking tastes good. The disadvantage is that the smart toilet was broken at first. I replaced two, but the water pressure was not good. Not enough, it’s not convenient to rinse
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Guest User
Boutique Standard Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 6, 2024
I came with my kids. The service in this hotel is great. The room is comfortable and the footbath is great.
Original TextTranslated by Google
Response from Property: Thank you for your recognition and affirmation of our hotel services. Your praise is our greatest encouragement! We will continue to work hard to provide better services to every guest.
Guest User
Standard Room (Vip building)
Stayed in Feb 2024
Family
31 review
5.0/5
Outstanding
Posted on Feb 18, 2024
Very satisfied, the facilities are complete, kept very new, hygienic and clean, I took a bath in the bathtub, the service is very satisfactory, there is a foot bath in the room, the front desk, the health aunt, and the restaurant all have very good attitudes. Overall, I am very satisfied. I forgot to take pictures inside the hotel. It is very close to the Mogao Grottoes. The hotel is directly sent to the Mogao Grottoes Digital Center, which is very convenient, but it is a bit far from the city. You can take their employee shuttle bus to the city.
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Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continue to improve and innovate in future services. We look forward to your visit again and we will serve you wholeheartedly!
Anonymous User
Standard Room (Vip building)
Stayed in Jan 2024
Couples
18 review
5.0/5
Outstanding
Posted on Feb 2, 2024
There is a car specially picked up from the station, and a foot bucket and foot soap are prepared in the room. The food was delicious, and the chicken portion was plenty. Free pick-up and drop-off from Mogao Grottoes Digital Center, so convenient
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Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continue to improve and innovate in future services. We look forward to your visit again and we will serve you wholeheartedly!
dd89002
Standard Room (Vip building)
Stayed in Jan 2024
Solo travelers
31 review
5.0/5
Outstanding
Posted on Jan 29, 2024
good service. There are different medicine packs for foot soaking every day, desserts every day, and breakfast delivered to the room every day. The car will be sent to the Mogao Grottoes Digital Center. There is a pick-up station and it is the closest hotel to the high-speed rail.
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Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continue to improve and innovate in future services. We look forward to your visit again and we will serve you wholeheartedly!
Guest User
Deluxe Huayu Double Bed Room
Stayed in Apr 2024
Couples
10 review
4.7/5
Amazing
Posted on Apr 6, 2024
The service is good! The room facilities are a bit outdated, but it is very convenient to watch Dunhuang and other performances and go to Mogao Grottoes.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation and praise of our hotel environment and services. Your satisfaction is our greatest honor! We will work harder to continuously improve facilities and equipment to provide you with a more comfortable and convenient accommodation experience!
Hanbing2023
Boutique Standard Room
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 10, 2024
The hotel is close to the Mogao Grottoes Scenic Area, and they upgraded our room type for free. The room was very large and spacious, and they sent us to the airport for free.
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Response from Property: Dear guest, hello ~ Thank you very much for choosing to stay in our hotel and commenting on our hotel. With your encouragement, we will do better and look forward to your visit again!
Guest User
Guestroom (Double bed) (Vip building)
Stayed in Mar 2024
Solo travelers
10 review
4.2/5
Very Good
Posted on Mar 14, 2024
After sleeping for 3 days, the waiter knocked on the door 2 days, and I was woken up in the middle of the night.
Original TextTranslated by Google
Response from Property: Dear guests, hello~ We deeply apologize for the inconvenience and trouble caused to you during your stay. We will definitely strengthen staff training and enhance their service awareness. We would like to say sorry to you again~ I wish you a happy life!
Guest User
Boutique Standard Room
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Hygiene: clean and tidy Facilities: fully equipped Service: high quality and in place
Original TextTranslated by Google
Response from Property: Thank you for your affirmation and praise of our hotel environment and services. Your satisfaction is our greatest honor! We will work harder to continuously improve service quality and provide you with a more comfortable and convenient accommodation experience!
Chuanlindayemm
Standard Room (Vip building)
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 17, 2024
This is the first time I take the initiative to review, and the hotel service is very good! On New Year's Day, the hotel proactively contacted me to ask if I wanted to be picked up from the airport. We arrived at 12 o'clock in the evening. As soon as the plane arrived, I received a text message from the hotel pick-up staff. When we arrived at the hotel, they proactively asked us about tomorrow's itinerary and provided us with information. It is recommended that a hearty breakfast be delivered to the room on time the next morning. The room is also prepared with welcome fruits, footbath basin, bags, disposable towels, hot water, footbath powder, etc. The hotel is very close to the Mogao Grottoes, very convenient… I don’t have the habit of taking photos, so when I wanted to comment, I couldn’t find a single photo.
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continue to improve and innovate in future services. We look forward to your visit again and we will serve you wholeheartedly!
Guest User
Guestroom (Double bed) (Vip building)
Stayed in Feb 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 15, 2024
This hotel is great, big and clean. Every staff member will take the initiative to provide us with high-quality services. When we return to the hotel in the evening, we will have small drinks to relieve our fatigue, including Tremella soup and milk, which are different every day. Great Northwest. I will stay here again next time I come. The hotel provides pick-up and drop-off service~
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continue to improve and innovate in future services. We look forward to your visit again and we will serve you wholeheartedly!
@kaixin@yan@
Deluxe Triple Room
Stayed in Jan 2024
Family
26 review
5.0/5
Outstanding
Posted on Feb 28, 2024
Facilities: very good Hygiene: very clean Environment: very good Service: Not average, highly recommended
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continue to improve and innovate in future services. We look forward to your visit again and we will serve you wholeheartedly!
Lingling89
Deluxe Huayu Twin Room
Stayed in Jul 2023
Family
9 review
1.2/5
Posted on Jul 28, 2023
I rarely write reviews. I will definitely write you a negative review seriously this time. The entire hotel staff felt annoyed and condescending and inattentive after so many tourists. Several points were unbearable: 1. Hygiene condition. There were many hairs in the bathtub. They were curled up in the corner from the first day I checked in to the third day I checked out. 2. At breakfast, there are almost no employees to clear away empty plates. 3. The air conditioner in the room leaked for three days, and it was beeping like a water curtain hole. I reported for repair several times, but no one cared about it. 4. If you continue to stay and do not clean the room carefully 5. We were not given new bath towels after ten o'clock in the evening. I went to the front desk to ask for towels. The three girls at the front desk not only refused to solve the problem, but also rolled their eyes at me and said, "The hotel has no towels. What can I do?" Finally, the Ctrip housekeeper intervened, and the waiter came to me with a pile of towels.
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Nannanziyu
Deluxe Huayu Twin Room
Stayed in Jul 2023
Family
3 review
2.5/5
Posted on Jul 11, 2023
This is the first time I have given a negative review to Ctrip after using it for so long. There is no service at all. There is only one young lady at the front desk who is very polite and older. I originally thought it would be more convenient to be close to the Mogao Grottoes. Who knew that the distance is embarrassing and it is in the suburbs. Taking a taxi is not easy. The starting price to Mogao Grottoes is so high that many drivers are unwilling to give it to you. It’s too hot to walk on foot. For breakfast, there are bad watermelons, bad cucumbers, bad sweet potatoes... you don’t have to have bad ones, but you can’t fool people with bad ones. Maybe the hotel is state-owned, and the waiters are not afraid at all. When I woke up at six in the morning, there was no one at the front desk. First of all, I was very impatient when I asked for two extra bottles of water when I checked in. My friend lost his watch at the hotel, so he called me and promised to help find it. After searching for two days, he didn't get a reply... I suggest that it is more reliable to stay in a chain hotel. Conscientious advice! ps: My friend didn’t leave until after three o’clock on the day of check-out. This is the only advantage.
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