The Rock House Hotel

Ideal location near harbor, shops, and beach. Comfortable, spacious rooms with stunning views. Exceptional, friendly service creates a warm experience.

We stayed in the plumeria suite mid June. We enjoyed the natural light and the suite was roomy. The weather was rainy our entire stay, so we ended up staying in most of our trip. For the most part, nothing spectacular about the visit or the service. Additionally, due to weather delays, and cancelled flight we got there 1 day later than our reservation. We were in touch with the hotel throughout the process, and were told we'd get a credit for the night. Once onsite, they said it would be taken care of on settling the bill. And after we left, the tune changed to "we will not be able to issue a credit". I find this to be a really bad sign of hospitality due to the remoteness of the location and not having an ability to get there with inclement weather. The fact that they delayed telling us this until we left soured the trip for me, and left me with an overall negative impression. Pros: -Turn down service brings a pitcher of water every night -Great water pressure in the bathroom -Staff always greets you as you enter and leave -The food at the restaurant is great (Reservations required) Cons: -Balcony is unusable - tons of mosquitoes, and they don't provide any candles or anything to help mitigate that -Tons of flies in the restaurant during dinner time -Breakfast service never started on time (30 mins - 1 hour later than stated time) -Drinks are pricey, and very weak

Excellent service at this property!