Residence Inn New Brunswick Tower Center Blvd.

Very speechless check-in experience. It was already after dinner at the hotel, and the place was easy to find. But the receptionist told us that the room was not reserved for us because Ctrip did not pay. Contacted Ctrip customer service, they quickly communicated for us, but they couldn't give us a room because it was full. After waiting for more than an hour, Ctrip can only say to help us see if other hotels in the town are still available. Our two female colleagues were on a business trip to the United States. We dragged two 29-inch suitcases and two boarding boxes from the west of the United States. We couldn’t check in immediately. After waiting in the lobby for an hour or two, we had to find another hotel😡😡😡! And we plan to stay for two nights. Later, I realized that we are super members of Marriott. After showing the membership card number, the little brother asked the manager for instructions and told us that there is still a room-type suite, but a set of dining table and chairs is missing! And you have to pay separately. Ctrip also agreed to go back and pay us the check-out fee. At this time, we can fall down as long as we have a bed, so we can only accept the check-in. The room was fine. But when the second of us was about to take a shower, the main station called and said sorry, we found our reservation record, because the order of the two people who made the reservation was reversed, and we couldn’t find it just now. We clearly showed the passports of two people ! Bad experience!