Ella Waterfall View

Stay here! We had a wonderful stay with Kiah and Lucky. The views from the home stay are fantastic, overlooking a waterfall. Breakfast amazing. Home cooked muffins, beautiful fruit and Lucky’s eggs were all delicious. Our room was lively and clean. Nicely appointed. Great shower. Kiah and Lucky very welcoming. Felt more of a family stay which was lovely. Great advice about places to go and eat. Visited the AMBA tea plantation on recommendation which was a very special time.

I am profoundly disappointed and unhappy with my experience at Ella Waterfall hotel management as I was blatantly denied accommodation. The level of frustration and bewilderment is beyond words. Although my booking was confirmed through a travel agent, upon arrival, I was informed by the owner that there was no availability. Instead, I was redirected to a home stay lacking basic amenities. The substitute accommodation lacked hot water, had no power backup, and the food provided was subpar. payment for this hotel was collected at Ella water fall hotel. Despite being aware of the peak season, the management seemed to prioritised other foreign national tourists over “Indian” guests. The entire ordeal was exacerbated by conflicting information from my travel agent (Trip Travel Hub- Kavindo) who attributed the mishap to the hotel's mistake. The lack of coordination and transparency in handling the situation created an unpleasant experience for me. I caution anyone considering booking with Ella Waterfall View, especially through a travel agent to be wary of potential discrepancies and to ensure the availability of the promised facilities.

It is not a hotel, they don’t use sheets and there isn’t door in the bathroom. There isn’t silence during sleep hours and no privacy. Very difficult access, you can go by Tuktuk but not by walking. However, the view and the breakfast are awesome. And you can feel the warm of an SriLankan family.

What we liked - 1. Host is nice 2. Breakfast is really good - quality and quantity both 3. Location - we got the Kuda Ravana fall view from the balcony and room 4. Budget-friendly What we didn't like - 1. Room had large windows with no grills and one of the window didn't have a lock, anybody could open and enter the room, not that we faced any safety issues. We noticed it the night before checkout so didn't inform the host, maybe if we had she would have changed room. 2. Water bottles were chargeable - Usually hotels give 2 complimentary water bottles, but the charges were a surprise to us.