Hotels Near Kenton Park Estate in Exeter

Fantastic from the second we came in the door to the time we left. We could not fault anything lovely experience The rooms, bar and dining area are gorgeous, with every detail perfectly thought out. They’re cosy, stylish, and just a great place to relax The service staff were all excellent, very attentive and polite, the food was delicious and the cocktails were yummy! Special thanks to Nick for taking such good care of us and advising us on our trip to Greece. We'll definitely be back!

We arrived at Exeter by train to see a friend who lived there and had to look for an accessible hotel. On the Internet, we came across Hotel Indigo, the site of the former House of Fraser dept store. With my wife in a wheelchair, the reception staff showed us a step-free entrance, as the main entrance is approached with steps. The staff were very friendly and polite and treated us well. Our room was spacious, clean, and well-kept. My wife loved the bathroom with its chessboard floor tiling and marble sink surrounds. She was also impressed with the quaint tea cups. We turned down in-house breakfast, as we thought that £20 each every morning was exorbitant! That's £40 for the two of us, and for four mornings, breakfast alone would have set us back £160. However, while my wife was having an afternoon nap in our room, I went down to the basement for a two-hour spa session. This includes a bubble bath, steam room and sauna. The price for the spa for non-residents was £30, but by giving my room number, I paid £20. Booking is recommended. The hotel is a couple of minutes from the Cathedral, and although our window looked over the High Street, there was no overnight traffic noise. I would recommend this hotel to anyone visiting Exeter.

I was worried given the last half a dozen reviews have not been good but our experience really was very good. We were greeted in a lovely manner by Reception and asked if we would like help with a large box we were carrying. We were put in a room at the end of the corridor away from lift as requested. I'd asked for a quiet room and it was. The bed mattress was on the firmer side but absolutely fine. The room was spotlessly clean. Breakfast was perfectly nice the next morning, yes there was a queue but only a couple of minutes to wait and no food ever ran out. Staff are absolutely lovely. Parking wasn't a problem. £5 per night which you are warned about on website and reminded of at check in. We booked here as opposed to Premier Inn or Travelodge as they give NHS workers with a Blue light card a discount so were cheaper PLUS breakfast included which was a win for me. I would definitely stay again if rates were comparable. No complaints at all. Room 153 btw.

Having stayed at the Jury's Inn chain of hotels previously in other cities we decided to stay at the hotel when we visited Exeter. The hotel enjoys a great location and the facilities are ok but unfortunately the servicing leaves a lot to be desired. There is no mention of this anywhere on their website and you are not told at any stage when you book and you only find out once you have paid and visit your room. On entering your room you find a nicely laminated note from the management advising you that your rooms will not be serviced on short stays. The management are using the excuse of the Covid pandemic to save costs and avoid doing your beds, emptying your bins, changing your towels, replenishing your toilet paper and the complimentary tea/ coffee. This is now only provided on request.My previous experience of this chain of hotels was that you also had a small fridge in the room and you were provided with complimentary bottles of water, this is no longer the case. Effectively the client experience has been watered down yet the prices remain the same. The client experience received from the staff was inconsistent, some were great others were very unhelpful. The hotel is not cheap and based on their current offering way overpriced.

Being used to the likes of other budget hotel chains when on business trips I was looking forward to my stay however feel let down given the prestigious reputation of the Mercure brand. The hotel building itself is beautiful and the room was modern in decor, however unfortunately the building fabric had not been modernised leading to an uncomfortable night. The room was very warm with a single window that only opened slightly and no air conditioning/fan provided. Even on a cold September night the room was uncomfortably warm into the early hours. My room was positioned opposite what seemed to be the kitchen/some sort of generator/heater which kicked in at 6am in the morning waking me up as the window had to remain open to keep the room cool. The range of breakfast was good (cooked breakfast, pastries, cereals, continental), but sadly the quality was quite poor. Despite being the first person at 8am on a Sunday the food was cold overall and the sausages and bacon were very tough and leathery. The staff on every interaction were helpful and polite, especially the receptionist when checking in. Overall a disappointing stay and sadly not the first poor experience at an Accor hotel.

Hotel room is good, big, very clean, good value for money, but the hotel is old-fashioned villas without elevators, the hotel did not consider the age level when arranging guests to stay, I was arranged for the 4th floor room, had asked to change the lower floor room, However, the hotel said that there is no such room, and it can only be forced to climb the stairs every day. It is very tired. Fortunately, the reception staff has a good service attitude and helped me to carry the heavy big boxes upstairs. I hope that the hotel will consider the age of the guests and the convenience of staying when arranging the room.

We used this hotel as our base to tour South Devon. The hotel was above and beyond our expectations. Our room was comfortable, the bathroom was large and well stocked. The hotel staff were exceptional, shout out for Alfie who was so friendly and helpful. The breakfast is amazing! Great choice of individually packaged cereals, fresh fruit, danish pastries, and a choice of hot breakfasts including dishes such as poached eggs with smoked salmon. All topped of by a great choice of clipper teas or coffee. Can totally recommend this little gem of a hotel.

We waited to be seated as instructed, but several staff walked past without acknowledging us. We were eventually seated and moved to a quieter table as requested, which was appreciated. We set up a tab and ordered food at the bar. When our meals arrived 25 minutes later, mine was completely cold, and my husband's chips were cold too. I asked for a replacement, which arrived within 10 minutes and was delicious. The desserts took 15 minutes, and I had to ask for a clean spoon as mine was dirty. One staff member was particularly helpful, apologising and chasing the desserts. We had a 30% off mains voucher that was helpful, given the issues. Overall, it could be a great place with more attentive staff and perhaps more people on shift.