Luciano
April 4, 2024
Our family enjoyed our stay at Hilton Rose Hall over spring break. There was plenty to do on-site between the pools, lazy river, beach, golf, spa, and other ammenities. The property is clean overall. (Reserve your pool seats early, they go quick!)
Pros: Nice, clean location very convenient to Montego Bay airport. Gorgeous views of the ocean and you feel like you're in paradise. The breakfast buffet was excellent, we enjoyed that daily. We had dinner reservations all but the first night, the food was decent. Drinks were yummy and readily available.
Cons: Customer service was very lacking before and during our stay. It took me many international calls to obtain the shuttle from the airport to the location. I eventually had to get an email address because concierge was never available and was waiting until the day before arrival whether I had a ride or not. Also, we needed items during our stay for our room and had to make multiple calls to receive them.
We attended the lobster fest (additional $175 charge), and aside from the lobster, it was the same food as the buffet the night before. The Michael Jackson show was fun that was part of the evening.
I booked a spa facial and was charged an additional $60 in service fees that wasn't advertised or explained, aside from it not being the tip.
Our room was fine, beds were comfortable, but the bathroom needs a total gut. The tub had porcelain repair on top of rust.
Overall, we had a great time and would stay here again.