Fence Gate Lodge

Very disappointing experience. I also raised the issues in an email, however, a week on I am yet to receive a reply. Very poor customer service. To begin with, upon arriving in our suite, we found a clump of hair next to the sink in the bathroom. The meal we had was equally disappointing. Throughout the whole process we felt rushed and unattended to. The staff were cold and disengaged. I ordered a main course, which was also listed as a starter option on the menu. When it arrived, I was served six pieces of lukewarm ravioli in a thin, watery liquid. The dish lacked any real sauce or flavour, with the liquid running off the fork almost like water. Lastly, directly outside our room was an extractor fan which was on and off all night. It was extremely loud. Such a disappointing experience - they pride themselves on being a luxury hotel, however, it felt far from it.

So the Fence Gate Lodge only gets two stars because the room was lovely - NO other reason! Along with my daughter and her partner we booked a "Lazy Sunday" deal but there was nothing lazy or leisurely about it - more pandemonium than peaceful. I rang a few days before to check how accessible my room was as I explained I had limited mobility. They said they had a function on during the evening of our stay and kindly upgraded us to a better room free of charge to be away from the noise...the only good bit! However, they failed to mention that it wouldn't be possible to get any food in the Lodge itself and that we'd have to go the the Inn up the road (which was too far for me to walk). My husband kindly offered to be designated driver which was disappointing but there was no other choice. We arrived about 3.15 for a Sunday lunch booking at 4.45 and hubby drove us to the Inn. At 4.10 my daughter went through to the restaurant to let them know we had arrived and would come through for our lunch shortly. At 4.40 we went through to be told there was no reservation for us!! The two girls on the restaurant reception had no explanation and said "we only work Sundays" We were kept standing for about 20 minutes (difficult with limited mobility) until they found the manager who eventually worked out that when my daughter had told them we had arrived they had cancelled our booking! There were two weddings on that evening aside from the Birthday party at the Lodge so the place was heaving. We were seated for dinner and, to be fair, that was OK until we came to pay. We had incurred some extra drinks charges and also some supplements over and above the deal we had paid for. My husband gave my daughter his credit card to pay the bill and another 20 minute wait ensued as they couldn't work out how to sort it (never did manage to reconcile it!). While we were dining one party left the restaurant in disgust without paying and several members of staff told us what a terrible day they were having!! After a couple of hours over at the Inn we wanted to go back to the Lodge for the rest of the evening so we rang across the road to se if we could get a drink anywhere. We were told that provided we didn't disturb the Birthday party in any way we could sit and order drinks in Reception. We arrived in Reception and they came to take our drinks order. We ordered some beers but were told that there wasn't any beer as it was all for the Birthday function. Understandably we were a bit put out but asked for some red wine. We were told that they only had Merlot (possibly the only wine in the land I wont drink! We said no the the Merlot but I asked if we were ok to drink a bottle of shiraz that I had in the car from a wine shop visit earlier that day. I was told we could but that we would be charged corkage. I challenged this as I explained that we trying very hard to spend money with them but nothing was available!! They did agree to let us drink the wine a