Grand Hotel Cavour

Very good location and very attentive staff.

Pros: The hotel breakfast is very good and rich. Disadvantages: There is almost no mobile phone network in the room, and the wifi signal in the room is also very poor and almost unusable; the actual room given is much worse than the room shown when booking.

Good location, old room facilities, only one outlet

The worst thing about this hotel is that there is a very rubbish front desk staff, a middle-aged woman with short hair. I have stayed at this hotel about 8 times this year, and every time she received me, I felt very unpleasant. At first, she was impatient and didn't like Asian faces. And what made me angry this time was that I originally booked a single room, and then my friend came to look for me and was stopped by her, preventing him from entering the hotel. Later, I went to the front desk to communicate with her. She said in a very bad tone that I couldn't let my friend in, so I said I could pay the difference. At this time, she left for a while and came back, arrogantly telling me that I need to pay more 150 euros fee, but won't change my room. So, in the end, I paid 150 euros on the premise of paying 170 euros for the room, and I could only live in a single room. I don't understand this is normal? ? Finally, after my payment was completed, the lady said to me with great disdain: "Tomorrow you will have to pay the city tax after you check out, for two people, do you understand?" Sorry, I can't understand this is the attitude you should have as a service person? You are really uneducated lady. As long as you're in this hotel, I won't be staying again, and I'll tell everyone about your disgusting behavior. Apart from this disgusting lady, everything about this hotel is perfect. I am willing to take responsibility for my above remarks, thank you.

The hotel is in a strategic location for those who want to enjoy firenze, the hotel entrance is very beautiful and cozy, the cleanliness of the room is ok, and the highlight was the food. However, I was very unhappy with some points that I will not stay at this hotel again, starting with a receptionist, who asked for a credit card, even though my stay was fully paid, when she said that she didn't have a credit card and I always pay everything in cash, the employee treated me with disgust and distrust, as if I couldn't stay in this hotel financially, I then received my keys and went to a small and simple room, not compatible with a 4 star hotel, where I was very cold because I didn't have blanket, at 4:00 in the morning I woke up with a scream under my window, because it was Sunday and people were leaving clubs, until 5:30 in the morning there was a lot of noise on the street. But the thin walls looked like cardboard and at 5:30 in the morning the doors slamming and talking in the hallway started, and when I finally managed to fall asleep at exactly 8:00 in the morning the church bell almost inside my room started to ring. every 15 minutes. Anyway, after an 18 hour plane ride I chose the wrong hotel to rest. After the delicious breakfast I wanted to take pictures of the mezzanine that was closed and only opens at night. On the way out, the same employee, seeing me leave with my bags, shouted in front of several guests that I couldn't leave without checking out, and even the other employee who attended me in the same saying that I had already done with her, was reluctant to accept, I left dying of shame as if I were a thief. bad experience