Hotels Near Incredible Florence - Multimedia time machine experience in Florence

Although this is a beautiful hotel, quaint and nice rooms, that is where it stops. Whilst travelling around Europe on business for a few months, I spent 2 nights at this hotel. Yes, check in staff are warm and welcoming, and the rooms are nice and quaint… however, for both days I was there, bitterly cold showers with no hot water in the morning. And, after changing rooms. Checking out I complained, and the check out clerk just wanted to take my money. No discount, or compensation. And, he said, I will let the General Manager know tomorrow. Frankly, very poor indeed. Yes, hot water problems do happen - but not twice over 2 days, and then getting rubbish customer service. Why would I ever stay at this hotel again! Probably won’t unless it is my only option… lets see if the Hotel sees this review and makes it up!!!

I had problems trying to find a hotel in Florence at short notice and ended up booking a room at this hotel. First I should explain that this hotel is on the second and third floor of a building. I was given a room by the stairs, which by the way are made of wood I think, so the noise of people going up and down was terrible. There is a lift, but it will only take you from the ground floor to the reception, so if you have a suitcase and you are given a room on the third floor, you have to drag it up the stairs, near to where my room was. My room was big enough, with 2 single beds, and a bathroom almost the same side of the room, painted in red! and very dark, even with the light on. The room and bathroom were clean and my linen and towels were changed every day. Breakfast was good, plenty of choice, eggs, cereal, fresh fruit, cheese, cold meat, etc. Unfortunately the reception area was dirty. There are 2 or 3 settees with a material cover, which has not been washed for some time. The location of this hotel is excellent. 15 mns to the Duomo and 30 mns to the Ponte Vecchio. The guys at the reception were very helpful, polite and one of them, on the night shift, (regrettably I did not ask his name) never stopped smiling. Great service. Would I recommend this hotel? Yes but make sure you are giving a room away from the stairs.

We arrived at the hotel pretty late as we were travelling from Rome. Gabriele was pretty prompt and sent us all the necessary information ahead of our arrival as the reception service was until 3pm on Sunday. The room was surprisingly nice and clean, and indeed exceeded our expectation. Even though for just a night I thought this was a pretty good one. Nearby hotel has a nice pasta restaurant Al Peposo, just need to walk about 10 mins. Day time you can just walk towards town areas, you won’t get bored with the surroundings.

Personale presente e preparato, disponibile, addette alle pulizie splendide e gentili, hostello pulito, fanno il possibile. Essendo un hostello il rapporto qualità prezzo delle camere con bagno non è adeguato, il bagno infatti è un wc chimico e in camera assolutamente inaccettabile la presenza di numerose zanzare che rendono impossibile il sonno.

I’ve never written a review before but felt I had to this time. I’ve just returned from holiday staying in this hotel. I booked the holiday in a rush and didn’t check reviews until after I’d booked. Some of the reviews were not great which unsettled me. Please be reassured that this hotel is very nice, very clean and has very helpful staff. It isn’t in the centre of Florence, this can be seen by looking on a map. The distance is walkable but there is also a regular number 14 bus which picks up a minute walk from the hotel and drops off at all the major sites, railway station and tram stop for 1.70 euro. Tickets can be bought at the hotel reception. It’s possible to travel from the airport by tram and then by the bus to the hotel. Because of our very early morning flight time the hotel organised a taxi to the airport and that was 45 euros. I also took a taxi from the main railway station to the hotel one evening and that was 17 euros. There is an excellent selection of beverages and cold food for breakfast. The hot food is a little more limited scrambled eggs, bacon, sausages and toast but perfectly adequate. There is a lovely restaurant next door that sells pizza, pasta and other meals at very reasonable prices. We ate there most nights. There is also a coffee shop and Thai restaurant near by that we didn’t use. There is a reasonably large supermarket a few minutes walk from the hotel as well. The spa and swimming pool is well worth a visit. It costs an additional 20 euros (for two hours). But as my daughter pointed out we’d spend £5 to go to just a swimming pool for an hour at home. The spa has steam room, sauna, salt room and hydro pool. Perfect after a day of sightseeing. It’s secluded from the rest of the hotel and is not busy. I was travelling alone with my young daughter and the hotel suited us perfectly. She found the centre of Florence a little overwhelming and enjoyed coming back to a quieter hotel and loved using the pool and spa in the evenings and then popping next door to the restaurant. If you want to be permanently in the busy hub and centre of Florence then this hotel isn’t for you but if you want to do your sightseeing and then come back on an evening to a more relaxed and chilled atmosphere with the use of a spa then I would recommend this one.

What a friendly and clean hotel! Convenient, excellent continental breakfast (even included eggs!), and superb staff to help with everything. Miguele, at the front desk was especially helpful with our entire 3 day stay. Parking was a big bonus, not usually included in this price range.

We were staying in Florence and decided the morning of to go to Villa La Massa for the night. We wanted more peace and quiet after being in Rome and Florence, and we are so glad that we did. We were debating between the Belmond property and Villa La Massa, and chose Villa La Massa because it was half the price and provided bikes (we really wanted to bike along the river). We are so glad that we chose Villa La Massa because the experience was 10/10. We were a little hesitant at first because some of the photos on Trip Advisor look different than the website but please note that the trip advisor photos are OLD before renovations!!! The hotel and pool are both completely renovated and GORGEOUS, the photos on their website are real and accurate. I am very particular on hotels and this hotel is 10/10 -- we booked through amex centurion fine hotels and resorts and it lived up to the rating! Our room was stunning, overlooking the river and very clean. I highly recommend this hotel to anyone considering it. We used the hotel bikes to ride to Florence along the river -- it was about a 25 minute bike ride and we locked the bikes right near a bridge in Florence and enjoyed lunch / walking around. The front desk is extremely helpful and it is just a gorgeous property. The food is great, the views are great, and I def recommend!! If you're considering staying here for a night our two to enjoy the countryside, book it, you won't regret.

this hotel was great, comfy beds… rooms cleaned everyday, beautiful view from our room and all the facilities actually worked (tv/ bathroom/hairdryer/wifi) Allessio and Marisa are a great asset to the hotel the friendliest people ever 🏴󠁧󠁢󠁳󠁣󠁴󠁿 if only they worked at the reception aswell they would make customers feel greatly welcomed with there big smiles and awesome service.

This is an excellent option to stay near Florence. It is 10 minute waking from a train station. The hotel super clean and it is to the American standards. We arrived at 11:30 pm at the Prato train station because of the floods in Bologna with no taxis in site and the guy from the front desk when the extra mile and when to get us in the station SUPER SERVICE!… the experience with this hotel was excellent… I fully recommend it since the hotels in Florence are a lot more expensive

Location was what pleased us most, as well as apartment, itself. Also, the swimming pool (when available!) was nicely suited for children and was certainly large enough (approx. 22m x 10, and max 1.50m deep). Total lack of proper management, and overall maintenance of the property and apartment!!! Daily 'management' was strictly the responsibility of two, overworked, rather young and inexperienced ladies, working in shifts (hosting approx. 35 rooms and double the number of guests at least). Due to this, reception was largely unmanned, and no possibility to contact the management, at reception or by phone. Swimming pool (which was the only true accessory available at the location) was out of order and not cleaned/filtered for almost two days due to 'necessary' repairs (which should be done in low season or off season, NOT in high season!). Our daughter cut her foot on broken and very sharp tiles, which had become loose from the edge... A technical failure of our air conditioning, took over 2(!) days to get addressed (not solved!), only after I laid down a complaint and this in temperatures reaching 36°C and night temperatures not lower than 25°C (we stayed 7 nights). Yet, they are able to monitor the working of the AC in each room from the front dest! Breakfast was a true laugh, and therefore way too expensive to be called 'breakfast': the two 'team' personnel was very demotivated and not friendly at all, which resulted in a constant lack of replenishment of the food, the choice of which was very limited and not worthy of the price to be paid for!