Joshua
February 14, 2024
This was the worst experience. After driving all day to be with my son on family day at Basic Training, all my wife and I wanted to do was rest. When we got to the Roadway, it there were homeless men wondering down the street. The parking lot was not well illuminated. There were new construction material for all over. The hotel was under major re-model / construction. While I understand the process. The check-in counter didn't have power. The clerk had to use her laptop to process the check in. Once I had the room, as I approached the room, there was a strange odor in the hallway. Once we the towel bar in the shower was about broken off the wall. The hair dryer power cord was cut. The door security latch was broken off. The table / office desk was broken and had screw exposed. The sheets had stains. The walls had holes. There were roaches and other insects all over. When I went to the main desk to file a complaint, no one was there. I can only assume they were working on getting the electricity fixed. This was a horrible experience. We went to bring back some food, we didn't feel that the hotel was safe, we went 3 minutes down the road, where it was cleaner, well lit, and safter.