I just stayed at this hotel from 9/27 to 10/1/22...Worst experience I can remember in any hotel I have stayed. I was beyond disappointed. I don't even know where to start. I was charged an extra $82 per day and was not informed of these charges when I arrived only at check out. They charged me $42 per day to park my car. Nobody notified me of this at check-in or in my booking. When I expressed my outrage the front desk said you will need to speak with the 3rd party you booked with [when I contact the third party I booked with they said speak to the hotel, what a joke]. Then the lady at the front desk pointed out that I was notified and I had initialed it on my check in sheet which was in little fine print on this sheet they give you when you check in and you have to initial each line and there is like 7-12 items....who is going to stand there and read that for an hour? seriously! and I had just traveled all day and I wasn't turning around and going home! Then I noticed at check out again that there is a $39 resort fee per day! [Now I understand this is Ft Lauderdale and on the beach so I get it, it is expensive, but all I ask is for was proper disclosure...let the customer know upfront that you have hidden and secret fees and that you do unethical business...that way I know going in and it is expected. So my room ended up being almost $300 per night before taxes and the additional area fees for a beach hotel there. I booked it at $171 per night and that was why I choose them for the price. List of the other things about this hotel that were awful; no room service [even though they have it on the room phone as a button], no ice or ice machine [ you have to ask for ice to be brought up to your room or go down to the restaurant and get it yourself...I called for ice twice in 4 days and never received it ever, I stopped asking]. The restaurant food is way over priced and poor quality. The service is slow and lacking. Takes 35 mins to get a to-go burger in an empty restuarant. The rooms are old, furniture is dated and very uncomfortable [my tailbone still hurts from sitting in the chair in the room]. Usually no one answers the front desk phone and no one there at the desk when you go down. The bathtub is a death trap [getting in and out and rusted]. Room stunk of a musty odor. The bed was concrete hard, just awful bed very uncomfortable and felt old. The TV picture was so dark you couldn't watch it and they locked down the control buttons for brightness so no way to make it brighter. When I got my car back to leave it was filthy. I understand it being parked but seemed like it was parked outside not in a garage, just covered in dirt it was filthy and I had to go to the gas station and clean the windows good just so I could see. It seemed like nothing but kids worked there mostly. I was given canned answers with an I dont really care attitude when I was checking out and found all of their hidden charges. I felt like they could care less about my concer
Excellent
119 Reviews