To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.7
Amenities4.7
Service4.6
Cleanliness4.6
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Positive reviews(544)
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Perfect for business trips(11)
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Negative reviews(11)
Anonymous User
Deluxe Business Suite (Double)
Stayed in May 2023
Family
10 review
2.7/5
Posted on Jul 2, 2023
We booked the biggest room, it was not super clean and there were a few stains. But the bath tub was massive and the bathroom itself was pretty big. Although, there was no door and just a curtain to close the bathroom. Other than that, the room was ok. Location was around 10 mins from Foshan Station by car so not that bad although pretty far from the furniture markets. Didn’t get to use much of their service since we only stayed for a night. Everything else was average, not the worse but not the best either.
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務與衞生質量。非常遺憾是小艾做得不夠好,沒給您留下不完美的印象。請您諒解,沒能在您需要時給您提供優質服務。能感覺到您希望看到我們有進步,您的寬容將是我們改善的動力,酒店一定繼續努力。再次説聲感謝,也期待您再次入住艾摩爾酒店!若我們再次相遇,您會感受到小艾的成長與改變,期待您再次光臨!祝您生活愉快,工作順利!!!
Guest User
Cozy Queen Room
Stayed in Apr 2024
Business travelers
67 review
5.0/5
Outstanding
Posted on May 13, 2024
good services
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快! 親愛的賓客,您好!很高興酒店能得到您認可與推薦。酒店地理位置優越,周邊餐飲、購物、休閑娛樂等配套完善,深受客人青睞。酒店對面就是中心廣場,四周綠草茵茵,空氣清新,充滿大自然的寧靜與安逸。建議早餐或下午後可前往參觀拍拍照也是很美的,感謝您來對我們服務工作的理解和支持,小艾期待再次與您相見,祝您生活愉快,工作順心如意!!
Anonymous User
Standard Double Room
Stayed in Oct 2022
Family
1 review
5.0/5
Outstanding
Posted on Nov 18, 2022
Great
Response from Property: 尊敬的賓客:您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。 您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每 一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生 活愉快!
Guest User
Deluxe Room (2 beds)
Stayed in Jan 2024
Solo travelers
18 review
1.0/5
Posted on Feb 4, 2024
A very bad hotel. It looks okay on the surface. When I arrived, the front desk was indifferent. The room was not arranged according to the needs of the guests who called in advance. Then I entered the room and saw the cleanliness. I was completely speechless. There were hairs on the bathroom floor and shelves. , and then there were also long hairs and black gray on the sheets. I went through repeated efforts to change the bedding, but the ones I got were torn, and the aunt wouldn’t change them, so she just had to make do with them. Seeing the long hairs all over the mattress, I felt like vomiting! The whole room had not been cleaned for a long time. When the faucet was turned on, yellow water came out. When I took out a tissue, a small insect jumped out. The room was full of dust. I wiped it several times. There was also a thick layer of black dust on the toilet, which made me feel numb. I was exhausted. I spent two hours doing cleaning work and had to eat at one o'clock in the morning. The terrible thing was that there was still a lot of dust the next day. I can't praise the hygiene and service of this hotel. The cleaning staff and the front desk never said a word of apology from the beginning to the end. The cleaning staff also said that it was normal and inevitable, haha. The weather was over ten degrees Celsius and there was only air conditioning, no heating, it was freezing. The most disgusting thing is that when I went back to the hotel to pick up my luggage after checking out the next day, I asked the front desk to turn down the music volume and wanted to take a rest on the sofa. She refused to let me and sarcastically said that this was not a place to rest. Is it wrong to sit and squint for a while? He has a really bad attitude and speaks in a weird and weird way! If you want to be woken up early in the morning by dancing in the square across the street, come here. The front desk of the hotel said that this is normal. They don't understand the rights of others, let alone respect the guests, communicate effectively with the guests, and speak very arrogantly.
Original TextTranslated by Google
Response from Property: Hello, dear guest, first of all, let me say that the pictures you sent are not of our hotel rooms. Our hotel rooms have carpets and the windows are not like this. If you are not satisfied with your stay in other hotels, you cannot take pictures of other hotels. You have wronged us. Regarding your stay experience in the hotel, it is not what you said. When you checked into our hotel on February 2, you called in advance and asked for a quiet room, and we have arranged it for you with a commission. Since our hotel It is a central air-conditioner. All the guests staying there said they wanted air conditioning. The temperature that day was 24 degrees. You also said you wanted heating. I changed 3.4 rooms for you. You are still not satisfied. You made things difficult for me. When you checked out and came back to pick up your luggage, you asked The front desk turned off the music in the lobby, and you said you wanted to sleep on the sofa. The front desk told you that you couldn't sleep in public places, so you insulted the front desk, saying that the front desk didn't respect you. You also said that the music played by the aunties in the square was too loud, and that the front desk didn't understand the law. You also asked him to call the police. What you said is a complete fabrication of facts and confuses right and wrong.
Guest User
Deluxe Double Room
Stayed in Mar 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 7, 2023
It's time to get on the plane. This trip to Guangzhou is over. I stayed at this hotel for one night. The environment and services are good. Due to the time delay, I delayed checking out by an hour, and the lady didn't say anything
Original TextTranslated by Google
Response from Property: Thank you very much for your trust in choosing Amore Hotel among many hotels. It is our bounden duty to provide you with high-quality and considerate services, so that you can feel the warmth even in unfamiliar cities. Xiaoai is to provide travelers on the road with a The fourth space where you can relax and rest, I hope that you will be accompanied by Xiaoai every time you travel, and bring unexpected touches to your life!
Guest User
Deluxe Double Room
Stayed in Mar 2023
Other
4 review
5.0/5
Outstanding
Posted on Apr 22, 2023
The sanitation is clean and tidy. The cashier at the front desk is friendly. The location is good
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey! Dear guest, hello! I am very glad that the hotel can be recognized and recommended by you. The location of the hotel is superior, and the surrounding facilities such as catering, shopping, leisure and entertainment are complete, which is favored by guests. Opposite the hotel is the central square, surrounded by green grass, fresh air, full of the tranquility and comfort of nature. It is also very beautiful to go to visit and take pictures after breakfast or in the afternoon. Thank you for your understanding and support of our service work. Xiaoai looks forward to seeing you again. I wish you a happy life and a smooth work! !
Nainaizi
Standard Double Room
Stayed in Feb 2023
Business travelers
14 review
3.0/5
Posted on Mar 23, 2023
It's a bit old, but there's a lively street behind it
The hotel equipment is relatively old, with a sense of age
I just lived nearby on a business trip
Original TextTranslated by Google
Response from Property: Dear dear, hello! Thank you very much for choosing to stay and sharing your stay experience! How honored to see you with such a high evaluation, I am very happy~ What we pursue is to serve every guest well, so that you can feel as warm and casual as at home, and let you feel our intentions! Xiaoai is neither arrogant nor impetuous, and will continue to work hard to make Qinqin have a more pleasant stay experience next time! Looking forward to seeing you again~O(∩_∩)O~
TH5710
Deluxe Double Room
Stayed in Jun 2023
Other
2 review
2.7/5
Posted on Jul 31, 2023
Maybe because the store has been open for a long time, the room has a smell and the decoration style is very old-fashioned. It is a three-star hotel but the price is cheaper than other three-star hotels. But I am sorry for this three-star hotel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Deluxe Double Room
Stayed in Mar 2024
Business travelers
128 review
0.5/5
Posted on Jun 9, 2024
The room is too bad and smells bad
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Deluxe Business Suite (Single)
Stayed in Sep 2023
Other
2 review
1.0/5
Posted on Oct 14, 2023
Hygiene: Very poor
Don't come to this hotel
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Deluxe Double Room
Stayed in Oct 2022
Business travelers
11 review
2.7/5
Posted on Nov 24, 2022
Hygiene is not ideal, tables and other items are covered with dust. A consumption of one or two hundred is reasonable. If the full score is 10 points, I will give it 6 points
Original TextTranslated by Google
Response from Property: Hello, dear guest: I am very sorry that Xiao Ai did not do a good enough job and failed to leave an imperfect impression on you. Is Xiao Ai very sad? If you have any questions during your stay, you can call the hotel's front desk at any time. We will provide you with high-quality services throughout the day. The hotel is committed to creating a comfortable living space that is hygienic and comfortable, with mature facilities and a superior location. At the same time, some parts of the hotel have not yet met your requirements. We are very sorry. You have given us a very valuable reminder. Xiao Ai has fed back the relevant issues to the front office. In the future, the hotel will definitely strengthen management training and focus on service coordination. , try our best to provide the best service. If you come to Luocun again, please remember that there is an Elmore Hotel waiting for you here! ! !
Guest User
Deluxe Double Room
Stayed in May 2022
Other
2 review
1.0/5
Posted on Aug 21, 2022
I spent the entire night photographing cockroaches. You can tell yourself, okay?
Original TextTranslated by Google
Response from Property: Dear guest, I'm sorry that you had a bad experience during your stay at this hotel. I have learned about the situation you reported in detail. All rooms in our hotel are disinfected every week. Occasionally one or two will run out during the disinfection and ventilation process. The inconvenience caused to you is a service problem of Xiao Ai. To satisfy you, the hotel will strengthen management training in the future, focus on service coordination, and do its best to provide the best service. If you come to Luocun again, please remember that there is an Elmore Hotel waiting for you here! I would like to apologize to you again and hope that you can give us a chance to make corrections and try it again next time. I believe we can satisfy you! Thank you for your support and feedback, and wish you a happy life!