Heartland Hotel Fox Glacier Reviews

Horrible, horrible experience. Air condition was not working during SUMMER and instead they provided a fan that could not oscillate and was louder than an airplane propeller when turned on. I asked for a refund but they refused. Do not book at all cost.

The staff is very friendly and keen to help. The breakfast was very good!

The hotel is right next to the departure point for the Fox Glacier helicopter, and you can walk there after checking in. It rained when we came so we couldn't make the trip, but the hotel itself was pretty good and the room was large. The only drawback was that the water pressure was very low and the shower was not very comfortable. Breakfast is a Western-style buffet breakfast, which is not rich but enough to satisfy you. You can have dinner for white people at the whitepub coffee shop next to the hotel. It costs NZD 25-30 per person and the taste is okay. Hotels in Fox Glacier are generally expensive. After 11 days in New Zealand, this is the only one with a price over 1,000.

I was very satisfied with my stay in this hotel. It feels like it was recently renovated. The bed is very comfortable Also very clean. The service quality is also quite high. We arrived at the hotel late that night, and the waiter helped us check in and park our car in the parking area. Help with luggage. kind

A very nice hotel with rich breakfast. Recommended to friends.

very good, very powerful

Service is super good

Room was spotless. Bed was comfortable. All the staff made us feel very welcome and were very helpful and obliging. Parking was included. Dinner in the restaurant was excellent and best buffet breakfast we have had. Would highly recommend this Hotel. A must stay if you are at Fox Glacier.

Disappointed. On check (February 28)out we were asked to pay. Produced evidence of payment on check in. Then asked how would we like to pay for the second night, produced evidence of one night booking only. They were not interested in looking at my evidence, only focused on what their system was telling them. I left with an uneasy feeling. A second unauthorised charge for a slightly different amount was made to my creditcard 3 days later (March 2). A Phone call to the hotel (March 6)to clarify why there was a 2nd unauthorised charge to my credit card. No explanation forthcoming. They have apologised for the 2nd payment and said a refund will take 5-10 business days. I'm hoping this will happen but not confident. Awaiting refund.

Average experience given this hotels pricing. The place needs some attention for sure. The positives. It was clean, breakfast was great and bed was comfortable. We had to turn off the in room fridge as it was so noisey. There is very little noise insulation and the bar outside provided loud noise until the fire alarms at 11:30pm. In the morning reception tried to change me a second time for the room and I had to push back for them to realise I had paid and breakfast was include. I’ve experienced mush better than this.

Absolutely brilliant stay, great staff who were so friendly and helpful. Food is fantastic and really well priced. Good atmosphere in the bar with lots of friendly locals. Recommend to anyone to dine or stay here.

Lovely historic hotel, with warm and friendly staff who go out of their way to assist. Received best advice on places to go and what to see. Room was updated and cozy, and sitting on the balcony in the early mornings and evenings was a bonus. We had a wonderful stay.

Home from home , cozy atmosphere, friendly staff , great food great for seeing local glaciers , good easy off road parking , log fire , amazing rooms , good advice about the area and what to do , room was like a suite with two separate rooms very impressed

Old style hotel with Old World charm. Staff were extremely helpful especially with Delila at reception. She was immensely helpful with accommodating our requests regarding bedding, dinner bookings and heating within our room. Place was clean, had recently been refurbished and was up to a good standard. Would recommend a stay there to break up the long day driving heading south