Arena am Zoo Reviews

Small room without a/c during the summer was a little uncomfortable. The room was nicely priced

Rate too high during Amviente fair period. Location is good and trlansportation is easy, with restautlrant and supermarket bearby. Walk to downton about 1 km

I'm happy n comfortable with a cute room , comfy bed and calm stay for me alone. Close to tram and ubahn station. Sure will stay again here.

We found the room very dirty and smelling of tobacco. There were cigarette butts under the bed, sticky stains on the floor and furniture as if from some liquid, the shower door did not close and you can see that it had been dismantled and they had left the piece that had fallen right there. Also, the heating didn't work and it was very cold. We went to the reception but found that it was already closed (it was approximately 6pm), although according to the page and the sign on the reception door it should close at 8pm. We called the emergency number and when we managed to contact them they told us that they couldn't do anything because it was a holiday (New Year's Eve) and that they would solve it the next day. In the morning, after having spent the night frozen, we went to reception and explained again what had happened because no one had informed them and they said they would fix everything. Also, in these two days we talked to trip.com staff and they tried to help us. The hotel told them that it would also fix everything for you. That afternoon when we returned we found the room in the same condition, except that the bed had been made. The heating still didn't work, the shower rod was still on the floor and the cigarette butts were still under the bed. Again, violating the hours on the sign, the reception was closed so we called the number they had left again, this time without being able to get a response. The next morning we were leaving and we repeated to reception everything that had happened. Their solution was for us to write an email explaining what had happened. We sent it and asked for a refund (at least partial) but they don't want to do it because everything is already fixed, according to them. A shame and a terrible experience, especially because of the cold.

It was nice that the guide was comfortable and friendly and spoke English. The entrance to the parking lot is a bit narrow, so it is difficult for large vehicles to enter, so vehicle guidance is required in advance.

Quiet hotel, in a quiet neighborhood. I stayed in a small, functional, clean room, which had everything I needed for my stay. The hotel was in an excellent location for me, as everywhere I wanted to visit was within walking distance. Fantastic value for money overall!

Quiet hotel, in a quiet neighborhood. I stayed in a small, functional, clean room, which had everything I needed for my stay. The hotel was in an excellent location for me, as everywhere I wanted to visit was within walking distance. Good value for money overall.

The room was incredible for the price - the beds were even comfier than my bed at home! It was clean, and the staff cleaned it daily. We barely saw anyone as reception was closed most of the time, but the lady on check in was polite enough. There was sky tv in the room, hair dryer and the shower was lovely, with hair and body wash provided also! We had a bedroom for 3 with 3 proper single beds and room to spare. Really really impressed. The location was about a 10 minute walk from the Christmas market, with a few bars and restaurants a small walking distance. It was quiet around the location also, not much noise from the street.

So, where do I start? First of all. The hotel is only staffed during the following times: 9am- 2pm and 5pm to 8pm. The reception is closed during the following hours 2pm-5pm, and 8pm onwards. There is a self-check in around the back of the hotel. I luckily didn't have to use it. the room was fine. Walls between rooms are paper thin. The room has no aircon, so it was an open window or nothing. even during cold winter nights. There was a fan available, but it was broken. I couldn't address this at reception because it was not staffed when I was there. There was no Do Not Disturb sign in the room, so the cleaning staff just came in to clean in the morning. The Fire alarm went off at 1am during one of the nights. There was no staff guidance. Luckily there were signs about how to leave the building. The firemen arrived, and couldn't get into the building because the main door auto locks and one of the guests had to use their keys to let them in. There was no staff to tell us everything was ok. Nothing. On my day of departure, I asked if I could leave my luggage. And the receptionist said yes, but I couldn't pick it up till 5pm because there was no one available during 2-5pm. I would not recommend this hotel. cheap or not, it’s not worth the hassle.

We found the room very dirty and smelling of tobacco. There were cigarette butts under the bed, sticky stains on the floor and furniture as if from some liquid, the shower door did not close and you can see that it had been dismantled and they had left the piece that had fallen right there. Also, the heating didn't work and it was very cold. We went to the reception but found that it was already closed (it was approximately 6pm), although according to the page and the sign on the reception door it should close at 8pm. We called the emergency number and when we managed to contact them they told us that they couldn't do anything because it was a holiday (New Year's Eve) and that they would solve it the next day. In the morning, after having spent the night frozen, we went to reception and explained again what had happened because no one had informed them and they said they would fix everything. That afternoon when we returned we found the room in the same condition, except that the bed had been made. The heating still didn't work, the shower rod was still on the floor and the cigarette butts were still under the bed. Again, violating the hours on the sign, the reception was closed so we called the number they had left again, this time without being able to get a response. The next morning we were leaving and we repeated everything that had happened to reception. Their solution was for us to write an email explaining what had happened. We sent it and asked for a refund (at least partial) but they don't want to do it because everything is already fixed, according to them. A shame and a terrible experience, especially because of the cold.

This is not a hotel, rather a seedy boarding house (Absteige). There is no reception, the card is obtained through an ATM. Even though there is a telephone number and email address, no one answers the calls or emails. The narrow room, without heating or AC, dirty (dust on shelves and under the beds). There is no breakfast. The only notable thing is being close to the zoo. Avoid if it doesn't have a good price (less than €50 for a double room).

Все просто супер нам понравилось! Огромное спасибо! Нас было трое: жена беременная, сын и я. Все остались очень довольны и не пожалели что выбрали именно этот отель. Удобные чистые номера, хорошая транспортная развязка.

Нашу семью все более чем устроило! Небольшой аккуратный отель! Очень радушный владелец Геннадий, который приютил нас среди ночи, когда мы в отчаянии остались без крыши над головой! Да и расположение весьма достойное, центр в 10 минутах ходьбы, рядом прекрасный зоопарк! Рекомендую!

Réserve sur une grande plateforme , on vous envoie des recommandations car tout est automatique : enregistrement , délivrance du badge etc.....cela ses avantages mais aussi ses inconvénients .intérieur moderne , propre , ménage tout les jours avec changement des serviettes , chauffage très correct , petite chambre style cité u . Seul bémol : mauvaise insonorisation avec le voisin mitoyen . Avantage : près du Subway .