Guest User
November 12, 2024
The front desk service is terrible. They don't accept cash payment for the 2 Euro city tax when I check out. They deducted more than 60 Euro from my credit card for the first room. I told the front desk and they said they would refund it. When I refunded the second room, they continued to deduct more than 80 Euro from my credit card. I called the lobby manager, but his attitude was even worse. He also asked me not to speak loudly. I asked them to stop swiping my credit card immediately. There was no apology at all. When I left the hotel and arrived at the airport, they swiped my credit card for nearly 200 Euros two hours later. I called Ctrip and asked them to call the police and delete my credit card information. Ctrip immediately negotiated. When I returned to China and landed, they swiped my credit card for more than 90 Euros. I immediately asked Ctrip to call the police. The Ctrip customer service manager came forward to resolve the issue, and the hotel finally refunded the money. I still have to thank Ctrip's customer service for not shirking responsibility. I also told Ctrip that such a hotel with such chaotic management should be used with caution.
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