Hotel Las Provincias

Hotel muy básico con parking de pago y habitaciones con apariencia antigua

Good hotel to spend the night in general, very clean and good service, recommended

I give 1 star for not giving the possibility of giving 0. In principle they call themselves a 3 star superior, which as superior has the glass stairs and the revolving door nothing more. I am putting this review here since I see that the owners take their time to respond and I would like to see their response to my stay. I book a quadruple room for 4 days and 3 nights for my wife, my two teenage girls, our baby and me. In principle, everything from the photos and the calls I made when booking the stay seemed great and we chose this hotel because of its proximity to points of interest on our vacation. I want to tell you that you have spoiled almost our entire stay there. When we entered the room for the first time we found an unbearable closed and humid smell and everything was full of dust and dirt, but to the point of going to the pharmacy to buy pills for allergies to mites and dust. . The room looks like that of a third world prison, the mattresses are spring mattresses that were made 40 years ago that you bought for 10 euros in a store. They couldn't put me in a crib for the reason that IT DIDN'T FIT!!!!! Imagine, if there is no room for a mini-crib, how can they sell a room called QUADRUPLE when you don't even have room to open the suitcases??? When we enter, the first thing I do, like any other person, is turn on the air conditioning, just by touching One button was completely removed from the wall as you can see in the photos attached to this review. I try to put it right and I manage to fit it into place, it only lets you go down to 18 degrees, but even if I put it on the screen, it blows air at the temperature that the hotel wants through the grill, which does more than air. It fills your room with more dust than it already had. The funniest thing about calling it something is that I wanted to call the reception but the phone that was on a table full of dirt had the cable cut but they left it there as a souvenir, I said, let's go but well, I went down to the reception myself to tell them that I didn't understand how the safe worked and the receptionist's response was that she sent someone from maintenance to the room so they could take a look. When the man comes looking annoyed that I called him, he tells me to put the safe in. card, which I do again and show him that they don't work to which he responds that it was indeed broken and he couldn't or didn't know how to fix it and without further ado he left and goodbye. Since I didn't have a safe and I couldn't feel comfortable leaving things in the room without security, I had to look for a cleaner to ask for a sign not to enter the room to "clean" it because we didn't even have that on the door handle. like any other hotel, and ask that no one other than us enter on the days we are staying, going ourselves to get clean towels at the reception. broken furniture,