Guest User
February 18, 2024
Third time in the Maldives and this was the worst experience even though expectations were high for having chosen a more expensive resort than the others. I'll start with the positive things: sea and coral reef. Unfortunately I was really very disappointed about the rest. Every day we found gecko excrement on the bed and the sheets were never changed. The cleaning in the room was summary, the tub was completely yellowed and encrusted. Bird droppings everywhere, never cleaned, even on the mattress on the sun lounger outside the room. At night the high tide had overturned the cushion of the sunbeds and no one ever bothered to fix it. The food at the buffet restaurant wasn't bad but there was little choice, always the same things and very little fish. The manager of the central restaurant is sulky and unhelpful. The worst thing was when we complained and the receptionist told us we could leave a bad review. Not a dollar discounted for the barbecue dinner (cost 130 dollars extra for all inclusive) cold and with very little choice, considering that the next day we found the same type of dinner at the central restaurant. Gym with two pieces of equipment, old and unhinged. Tennis court covered in bird droppings. The edge of the pool full of chipped tiles that also cut my friend's little girl. Sufficient village maintenance. Ah, another positive thing: the Balinese massage, thanks to the excellent therapist. What can I say, I absolutely would not return especially due to the rudeness of the staff, especially at the reception (Shaily). It's a shame because the resort has great potential but is really poorly managed.
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