Milton Keynes Sw(Furzton Lake)

Freezing cold no heating waited 5 hours for a heater . No towels room not even cheap and cheerful and bathroom dirty staff not interested. Breakfast ran out off hot food Hotel needs a deep clean especially in the bathroom thread bare sheets needs a good overhaul

Hotel corridors stank of ****. When spoke to the reception staff, all i got a reply of, we don't have any air fresheners?! Hair in plug hole of bath (not mine) Breakfast food was cold, even though i was there just after it started. I usually stay at this hotel when visiting friends, i may have to re-think this next time

I have never experienced such disgusting service. I was charged twice for a room which the vile receptionist, Kim, would not let me stay in as she couldn’t understand why i was upset that I had been charged twice but “it hadn’t gone through on their system”. Funny that; a week later I am still waiting for a refund as they were not just “pending”transactions on my bank account. I’ve been waiting since last Wednesday for a member of management to call me. If you want to go to stay in premier inn and be called stupid and have the staff clicking their fingers at you, whilst sneering as they tell you you cannot stay, after you’ve just driven for 10 hours, then head to this site. It was an absolutely delightful experience! Kim should certainly not work in any form of customer service role.

Not good uncomfortable unfriendly dirty no breakfast available at the moment and no food staff smoking outside no one to speak to been lots and this was one hundred percent the last time sadly as we loved it here really downhill top floor with chronic pain beds so bad

The rooms are spacious with comfortable bed, desk with chair and separate chair as well as clothes storage and coat hooks making it easy to unpack everything. The bathroom was smaller than expected with a shower over the bath which may be awkward for some people. Though I booked two rooms on the one booking, the rooms initially allocated were on the same floor but almost as far from each other as they could be. After speaking to reception, we were allocated rooms across the corridor from each other. Toilet paper provision and tea provision in the room was disappointing. I had to ask for toilet paper as the dispenser in the bathroom had barely a centimetre depth of paper in and was provided with a toilet roll. There were only standard PG Tips tea bags in the room and when I made enquiries was told that was all there was. At breakfast however, there was a range of PG Tips teabags available. The breakfast staff were helpful and polite though on the second morning they were dealing with a lack of supplies so some items were not available. The selection of cooked breakfast items was okay and they were hot. The selection of cereals was also okay, as was the selection of teas as mentioned above. Overall a comfortable stay.

No hot water, staff didn’t care tried asking for options to claim for my stay but no one returned to reception, even sent email that has also not been replied too a week later! This was the worst hotel experience I have had. I would have thought having complained at the time and following it up with an email someone would have got back to me but nothing. So I have had no choice but to leave the review and the awful experience of my say.