Jett_Kasha
August 12, 2024
The hotel is very nice and well maintained. Our room had a nice view of the fjord and the bathroom was modern. Dinner in the restaurant was excellent. The hotel is close to the center of the town where ferries arrive and from where tours of the area begin. However because there is no pedestrian pavement, one requires transportation. There are very few taxis, so one is dependent on the hotel shuttle service. The trip from town takes less than 5 minutes. It is very important to advise the hotel of one's arrival time in Geiranger. I forgot to inform them which was my error. On arrival in a small town swarming with tourists, I called the hotel more than once and there was no answer at the reception, the shuttle service nor the restaurant. Miraculously we found a taxi which is rare. The lady at the front desk who checked us in informed me the shuttle operates only five times a day. When I explained this would be a problem for us as we needed to take some tours and also return to the hotel on the day we were leaving, she gave the impression that one needed to stick to the fixed times. When I asked to speak to the Manager I was told that she did not like my attitude. This is the first time that I have been travelling in 50 years, that I ever experienced such an unpleasant reaction by a hotel staff member. It turned out to be no problem at all. The hotel management are very flexible if one needs a shuttle outside the fixed times. Hotel staff were all very friendly and polite. Helga at the front desk, Jacob, Samuel and Maria were all very helpful, friendly and went out of their way to assist us. They are all a great asset to the hotel.