Citadines Connect Georgetown Penang

Booked a family room with 2 rooms for 2 seniors and 1 adult and 1 child. Location of hotel is reasonable as there is a shopping mall (though dated) with supermarket and four leaves bakery. Hotel looks new but interior seemed to have wear n tear and could have been better managed. Was given the last room on level 2 on what seem like a maze of long passage way. Had a power failure on the first afternoon where lift couldn’t work and we had to evacuate through the stairs as the room got too stuffy for comfort. Asked for a replacement room and was told will check for us. To our disappointment we were told there were no other nearer available room. If you are booking for senior and child proceed with caution unless they are willing to accommodate you a room to the lobby. Room had a strange smell and was unwell during the stay. Room slipper with stain and pillow cover with blood stain. Would have expected Citadines to do better than this.

Check-in was smooth, a bit confusing since got two separate buildings. Perfect location, parking area for guests only with small fees. The room was spacious: pillows, duvet, bed are so comfortably good. The pool are nice and clean, and thanks for the complimentary breakfast, amazing food with lot of selection.