Cottages at Kinross

The cottage is big, comfy and well-maintained. Just we can find spider web on the pedent light and some small areas. There was very loud outside noise created by a machine from 4am to 6am which made us difficult to sleep. The wine tasting is too fast we dunt have enough time to enjoy. However, the overall experience was good.

We chose this hotel because we expected to enjoy its winery/food. Otherwise, we should have stayed in Queenstown with a lot of restaurants and pubs. As we would arrive in the early evening, we put a note for our hope for experiencing their winery and food (or at least finger foods) when we booked the hotel, and received email that they cannot guarantee but will do their best to serve our need. Since then, no email was sent to us. When we arrived at the hotel around 6 pm, no one was in the information desk, so we had to go to the bistro to find out that they left the key in a safe box without any notice or sending us any email with its password. We had to wait a while for the bistro lady to make a phone call to whom it concerns, which was okay. Worse, we heard that their bistro was reserved for a group event so we could not use the facility at all. We had to drive 15 minutes to a nearby town and bought foods from a supermarket. I think the hotel should have notified us of impossibility of using their bistro/food service due to the group event and we have to prepare for our food. As I checked out, I left a note about the issues, and expected they would send me an email to express their sincere apology. Unfortunately nothing happened so far. Although I liked the room as well as the whole place very much, I think Kinross cottage needs professionalism to run their stay program. It could have been much nicer, memorable stay experience.

Location is stunning, rooms are amazingly private, comfortable and breakfast is a nice touch. We enjoyed our stay, food, drinks, wine tasting and your hospitality. Gibbston Valley has amazing activities for everyone. We are definitely coming back to stay again. 11 out of 10!!!!

we ordered a pizza, the lady who served us didnt even gave us any plate, or glass of water, we asked for water on the side where there are 2 ladies serving glasses etc, she gave us 2 glassess , maybe she thinks that we just passed by and we are not customers not even asking how many are we.me and my partner was so disappointed with this experience though we've been from another restaurant before we had one before coming to your place and they are good.this is our first time to visit your place.

Amazing Wine Tasting Overnight Wonderful wine tasting stay! Wines were amazing, food was superb, especially pizza. Our cottage was fully staffed with everything one might need, including more wine after hours. Highly recommend

Stayed 2 nights, loved the cottage such a beautiful setting, so peaceful. Forgot to gather all belongings from the bathroom, Abbey was great to deal with, no problem posting back to me. Lovely staff and surroundings. Cycle trails are some of the best we have ridden.