Our trip to the Z hotel was very much a picture of great service, we were checked in patiently and promptly. Upon being in the room, we eventually found a maintenance issue, which couldn’t be fixed right away. In response, the staff changed our room, and offered us a choice of complimentary food or drink as an apology.
Overall they were very kind and offered a friendly face every time we were at the desk, and made sure we had everything we needed.
The rooms are small, admittedly, but that is by design and is shown when booking, the amenities are very good, and are definitely worth the price. The Z also offers a loyalty programme that is very much worth the time to look into.