Family-friendly Hotels in Granada

Palacio De Santa Ines has a great location in the historic Albayzín district. We could walk from there to all Granada’s major attractions. The hotel is picturesque—it is in a 16th century building that has been expertly restored. The rooms are clean and comfortable with modern bedrooms and spacious showers. The breakfast buffet, served in a beautiful room, was excellent and offered many hot and cold options. The staff was extremely friendly and helpful and gave us a lot of good information about how to get around Granada.

Ótima experiência de hospedagem. Apesar de ser distante do centro, não encontramos problemas para nos locomover de ônibus. O ponto é muito perto do hotel. Estávamos de carro alugado mas sabíamos da dificuldade de estacionar ao longo dos passeios. A tarifa do estacionamento do hotel é bastante alta. 15€ por noite. O quarto é mega confortável e limpo. Ótimo banheiro. Café da manhã bem bom! Só um detalhe nos incomodou demais: A maneira barulhenta e pouco conviniente como os atendentes do salão do café da manhã se comportam. É uma barulheira sem tamanho. Batem as louças e talheres , falam alto demais entre eles. Quase insuportável o barulho que fazem. Fora isso, ótima experiência!

My family stayed two nights in this hotel on a tour of Alhambra Palace. The outside common area of the hotel, including the dining room, was very well maintained and could deserve a 5-star rating. The rooms inside were a different story. We occupied two rooms. One was a “superior deluxe room,” and the other was a “classic city-view double room.” Both had the same price tag. The deluxe room was spacious and well-lit but had an odd arrangement with a useless bathtub in the center. Moreover, the room smelled of sewage when we entered the room—which I notified the management. They disagreed and claimed there was no sewage smell. I did not appreciate the response, as all four of our family members smelled of sewage. Nor did I escalate the issue, as our stay was short. The city-view room had a small window overlooking the city without much viewing space. The room was tiny, with two twin beds packed in the room, and was poorly lit. It felt like being in a prison cell. The shower doors in both rooms did not close fully, so the water splashed out. In short, both rooms were substandard and did not deserve the price tag at all. My recommendation to travelers is to stay elsewhere, and if you need to stay there, avoid the small “city-view” rooms and Deluxe Room #331 that smells of sewage. I got to love Spain and its people who are very friendly and helpful, but not this hotel.

The location is very good. Nice hotel and comfortable bed. Breakfast was fine too. We got the room on the main street, 5th floor, so we also enjoyed the views ☺️. The only problem is parking. It has to be a parking lot (hotel or public), because it is impossible to park on the street.

Convenient to Granada sights – comfy room and excellent breakfast We stayed here 3 nights in the family room in mid-April 2024. A very spacious room with a private courtyard next to the room. Hotel is located near many tourist sights. Unique, historic building and courtyards. Plenty of electrical outlets. Quiet area. Clean – we observed our room being mopped as we left one day. Great WiFi. Comfy beds that had a top sheet, not just a heavy comforter. Staff was very helpful. Large bottle of soap and shampoo – nice! Tea service area in room, but no coffee (odd). Breakfast selection and quality quite good. Recommended. If you have a rental car, be aware of the following: We had to park in a public underground garage several blocks away – we then took a taxi to the hotel (taxis are allowed to access the historic section, rental cars are not and there are no passes to enable this). Glad we took a taxi to the hotel – driver had to stop at the bottom of the narrow walkway up to the hotel, stopping traffic on the one way road as we unloaded. Not the hotel’s fault........ just letting you know it is an adventure to get here and that’s part of the charm of staying in the historic district.

The hotel has 2 strong sides: the location, and the staff. I must mention the Front Desk staff, very friendly and accommodating, with quick check in, and check out process. Whoever owns the place, has to bear in mind that even the most amazing staff will, sooner or later, stop covering up any other failures. Good staff members will start leaving the place for a better one as they will be ashamed to work at such a crappy place. I come from the hospitality industry, and I can clearly identify problems in the hotel, which is a low budget given by the owner/owners, or poor management. CLEANLINESS: In my opinion housekeeping staff is not given enough time to clean the rooms properly. When we checked in, the bed tables, including the phone, were literally covered with dust. Therefore there were ants in the room, and the bathroom ceiling and walls were full of mould. I don't understand, nowadays you can easily get environmentally friendly detergents for the mould, and for ants. BREAKFAST BUFFET QUALITY: Even though the variety of products was very wide, the quality was incredibly poor. The cheapest stuff that would be normal to get in the hostel or student sort of accommodation, but not in the 4 star hotel. Very bitter, and burned coffee from the self service coffee machine (1 out of 2 was out of order by the way), green clumps in scrambled eggs, and totally green, not ready to eat bananas.... All these should not be served in the 4* hotel. AMENITIES: We were quite surprised there was no ironing board in the room, normally there are 4* hotels. We asked Reception around 11pm about the possibility of getting it to the room, but the Night Receptionist was clueless where he could find it, and asked to come back in the morning. This situation should not happen as the night shift members should be most experienced, and most aware of all the hotel aspects. We could not wait to do ironing until the morning so I had to do it on the bed. Thank God we had an iron in the car so I was able to prepare our outfits for the wedding the following day.

The hotel is very comfortable and comfortable, the hotel is very comfortable and comfortable. The hotel has a pay parking but the nearby streets are already finished the paying area and if you are lucky like us you can leave the car as long as you need without worrying about putting a ticket. The hotel is very well communicated with bus stops and metro, although we didn't need any of them.

My husband and I went to this hotel during our honeymoon. It looked great online, with 5 star ratings. On our first night there, we had no hot water. There is a rainfall shower and a shower attachment in the bathtub. We spent the whole day outside and were looking forward to a shower. The water was cold int he rainfall shower and barely lukewarm in the bathtub. We called the front desk, and a man came by and said our options were either cold showers tonight or to shower in the spa. The next night, we requested a different room in which the showers were hot. We were then told it was a problem in the whole hotel and they were trying to find us a room. They gave us a handicap accessible room, which would have been fine except the toilet was in the shower. We requested a different room, and the hotel agent confirmed the water would be warm. I was very excited to have a shower, and I had 2 minutes of lukewarm water and then it was cold again. Granada was already wet and chilly, and this really dampened our stay. No refund or discount was offered. I didn’t have a warm shower the whole time I was there, which for a 5 star hotel is ridiculous.

The location is convenient, and there is a pharmacy next to it that is open until the evening, and it is also very convenient for temporary needs. There are also many restaurants nearby. Although the room is a bit smaller, the overall environment is tidy and comfortable. It’s not far from the bus stop and close to shopping.

We felt very lucky to stay in this historic building. Looking out of our bedroom window we had views of the Alhambra ! I think there are only 4/5 rooms. We had a ”suite” which was a huge bathroom with antique tiles, bathrobes and slippers. This led down steps to a ”corridor” with an attached wardrobe (with a safe) and dressing area, leading up a few steps to the bedroom with its comfortable bed. You could hear the fountain in the courtyard. Lovely staff, one of whom helped me with some lost property from a previous hotel and gave us a map with explanations of the main sites. She even carried one suitcase up the stairs for us. The breakfast was in a room shared with a sister hotel and had to be booked in advance as it's small room. Marie, who was the staff member there, was energetic and fun. Despite the lack of our Spanish we had a laugh with her and she made breakfast a cheerful start to the day. The hotel is situated on an historic road within easy striking distance of many sites. We used the public transport system to arrive and depart. The small buses (C buses?) which we caught got us up to the Alhambra and even back from there after a late night tour. We also used them to get to the Sacromonte (Flamenco caves) and to a viewpoint in the Albaicin. You do need cash for this Euro 1.40 for each single trip- they don't take cards. A memorable stay.