Guest User
December 15, 2024
We loved this resort hotel and wanted to rate it at the highest but for a few missteps. The location is lovely, a tropical paradise with easy access to the beautiful beach and a relaxing ambiance both inside and out. Our room had a beautiful view of the property all the way out to the turquoise waters of the Carribean and was very comfortable. We loved the coffee setup and the cold still and sparkeling water provided. We ate breakfast each day, poolside, and enjoyed the options of healthy meals with wonderful juices and bakery options. We had dinners and favored Catalina and Milkberry for the meal presentation as well as how delicious the food was...we couldn't hold back from ordering the deserts though which were all outstanding. What truely made our visit memorable was the 5-star service! Everyone was very friendly and engaging, and went out of their way to be accomodating. Pedro, at reception, always greeted us as we left the hotel for excursions. The crew at the beach was quick to respond to more towels, water, or special requests. Special recognition, though, goes to Ishfaq our server and to Riccardo our bartender. After a week with them we felt like they were family! Likely due to the hotel being new, there were a few hiccups in communication. If we didn't show up to a restaurant at the beginning of the meal service we were often left waiting to be greeted and seated. After confirming a ride to our excursion, we waited but it didn't show up. We requested additional coffee for our room and didn't receive what we had asked for. All of these were little things and certainly didn't take away from our enjoyment!