Holiday Inn & Suites Grande Prairie-Conference Ctr

The most ignorant aggressive and disrespectful management staff. Seeing other reviews on here stating this makes so much sense. Management staff have zero communication skills. I was there this weekend and was disgusted with the management staff specifically. Emotional regulation and conflict resolution should be on the top of you training list for these staff members. This was a horrible experience and I will be taking further action with this hotels staff members. The Hotel next door Podollan Inn is an excellent alternative.

Staff was fantastic, check in was a breeze. Room was warm, they never turned the heat down to 17 so it was comfortable at 21. Even with -38 outside. Will stay again. Great restaurant for supper, never had breakfast but heard others comment that it was good.

We had booked two rooms for work meetings and my colleague fell ill. We had to cut our trip short unexpectedly. Niko was so helpful and accommodating, gave me late checkout so I could return at lunch to pack up, and gave my colleague additional time to stay in her room until I was able to complete my meeting and return to pick her up. Niko was so kind and compassionate and recognized my IHG Rewards Status and changed our reservation without hesitation.

This is probably the 3rd review of this property. When I say property I stay in IHG hotels 75 plus times a year. The reason for this review is some subtle but overwhelming improvements. 1. Diamond Elite Parking: I come and go at weird hrs and it's sure nice to have a spot close to the door. Not all property's offer this and is welcome when I find it 2. Omelet Station: Normally I take points instead of the breakfast. Had the buffet before and it was above average. When I came this am, saw the Omelet Station very impressed 3. Missed opportunity: Never thought highly of the restaurant so never check. This am when I looked over last nights special and compared to my skip order well I made a mistake and won't happen again This is why I like IHG hotels, they don't sit on there laurels they are always trying to improve. If your a business traveler sing up for rewards, it sure is nice booking the cheap room and checking into a suite cause auto upgrades. Must stay

Great hotel to visit if you are in the GP area. Workout room is nice for those who are business travelling. Pamala at the front desk was very helpful - friendly staff throughout. I’ve stayed here multiple times and plan on stopping each time through GP

I frequently stay here for work and I have always enjoyed my experience, the front desk staff is always super helpful and accommodating, regardless of what time of day I cam checking in. If I get a option of hotels to stay in, IHG hotels are always at the top of my list.

A home away from home. The staff from the front desk to housekeeping are what makes this hotel an excellent place to stay. Recently, I had a note left in my room where the housekeeping staff noticed that I kick off the flat sheet and stopped making the bed with it making my stay closer to home. The front desk staff are really friendly and always willing to help. Before I check out, they assist with checking me in for the next trip. Always accommodating. Will not stay anywhere else.

I have been a die hard IHG mainstay for years. The last 3 months they have been pushing the limits. The staff at the hotel are fantastic, rooms are clean as well as all public spaces. The reason for a 1 Star is the business side of hotels. 1. As aspire Elite member, I should be greeted as such and offered choice for welcome amenity points or snack- Did not happen again. I will hold you accountable because that is your standard not mine 2. Automatic upgrade- As Aspire Elite upgrades are automatic and at this hotel only happens 50% of the time and did not happen this time 3. Price- I always book through the IHG App. Price for room was $150 and change. When I was using google maps to find the hotel it stated rooms could be had for $102. As Aspire Elite are we special to pay more? 4. Deposit Holds- Most hotel chains take deposit holds on rooms. My issue is why do they take a deposit worth more than the value of the room? Previous night stayed at a Wyndam Hotel and deposit was only $100 and released upon checkout not 3 to 5 business days. As tonight is a Thursday night I will be lucky to get back my $200 by Wednesday more than likely Thursday. Everything I have stated is a fact, the reason I still stayed here is the fact I get 3 x the points till December 31st. Upon the new year will I stay at IHG? Gets harder to say yes the more I dig. The hotel, rooms and staff are excellent, just the business side is down right greasy