arlene
February 8, 2024
The team at the Tropicana truly went above and beyond to make my stay exceptional. I want to give a special shout-out to Williams, who, upon hearing that my sister wasn't feeling well, went out of his way to borrow a blood pressure machine from his mother's house so she could monitor her health. Not only that, but he also sourced green coconuts for her, showing genuine care and thoughtfulness. His constant smile and positive attitude made a real difference.
Additionally, Titi (I hope I spelled that correctly) at the reception was incredibly helpful and accommodating, especially considering our unique situation. Alongside Williams, she worked tirelessly to ensure everything went smoothly.
The housekeeping staff were equally wonderful, always cheerful and eager to assist. The restaurant team went above and beyond to accommodate us when we decided to host a dinner for friends.
One suggestion would be to have fans installed outside rooms 10, 11 and 12 and in the restaurant and areas around the pool.