Clarion Pointe - Greensboro Coliseum Area

Clarion Pointe - Greensboro Coliseum Area Reviews

Clarion Pointe - Greensboro Coliseum Area

2003 Athena Ct, Greensboro, North Carolina, 27407View Hotel Details
Clarion Pointe - Greensboro Coliseum Area
Clarion Pointe - Greensboro Coliseum AreaClarion Pointe - Greensboro Coliseum AreaClarion Pointe - Greensboro Coliseum Area
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Clarion Pointe - Greensboro Coliseum Area Guest Reviews

2.4/5
2 review
Verified reviews
Location2.4
Amenities2.4
Service2.4
Cleanliness2.4
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All reviews(2)
Positive reviews(1)
Negative reviews(1)
Guest User
Stayed in Sep 2022
Family
1.0/5
Posted on Oct 21, 2022
Had a late check in after driving many hours. Third floor room, elevator is broken, three flights of stairs with luggage for two people over 60. Out non smoking room reeked of cigarettes, toilet doesn’t flush, sheets feel like sandpaper.
Response from Property: Dear robyH7568NI, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. We take the value on your report regarding the condition of the levator, your room, and the cleanliness of our hotel. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. We are so sorry that you smelled smoke in your room. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and we hope you’ll accept our sincerest apologies for the smell of smoke that you experienced. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
Guest User
Stayed in Jun 2022
Other
4.0/5
Very Good
Posted on Jul 22, 2022
After long travelling from NJ, we arrived at the property around 3:05 PM on July, 18th, 2022. Looking around the property from our car, it indicated to us that the property has been under constructions as well as "NEW" management - - - It used to be Ramada. We then proceeded to the front Lobby and met with a friendly lady (name: Alise). To make a long story short, she advised us that rooms in the third floor have been renovated as shown in the property website ('New Photo'). She assigned us to room #307, and we inspected the room prior to bring our belongings into the room. . . . We determined that the room was acceptable to our expectations. After having breakfast on July 19th, 2022, we packed our belongings to transfer into another hotel where our daughter's swimming team would be staying. In conclusion, We are happy to stay at this property. Please note and be patient as the property is renovated for better experiences to all of you. . . .
Response from Property: Dear takfoej, I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We will share your great review with our staff especially with Alise and we can't wait to see you again!