Premier Inn Grimsby

Had a lovely stay at the premier inn in Grimsby Coldwater. Staff were very polite and friendly. Went to the restaurant for dinner and met Jannine who was extremely helpful. She seemed to be running the whole place on her own apart from the chef. Jannine greeted us, showed us to the table, got us our drinks, took our order, delivered the food, brought our bill at the end and took payment.She did all this with a smile on her face and asking if everything was ok. What a superstar you have working for you. I would also like to mention that the food was amazing. Myself and my husband had a three course meal and it was absolutely superb. Another talented member of staff.

Poor experience at Grimsby Premier Inn, was expecting better. I was in Room 126 28-30th November. Early check in taken, was disappointed having to pay an extra £10 but that's life I suppose. Receptionist helpful. Got to room and sorted the bed out only to find the duvet cover had lots of stains on it with what looked like someone's else's blood. I raised this with reception and it was changed straight away, but this put a real dampener on the whole stay. Later on I also discovered the small white towel had small brown speck stains on it, the bathroom floor and bath had hairs on them and then unbelievably I found nail clippings under underneath one of the chairs when I moved it. Even for a budget hotel this is disgusting. I couldn't make any sense of the room heating controls, the display on the radiator didn't work and the thermostat on the wall just wouldn't function at all, the room was baking hot so I ended up switching the radiator off completely and opening the window for the whole stay. Again, this is very low rate. The food was good overall, expensive for what you get, but I was happy with the service in the bar and restaurant. I would question the value of the breakfast, I was under the impression it was "all you could eat", but you are served at the table with a set plate of food, if you're a big eater like myself, this takes something away from the experience. I would not stay here again.

A little bit further out from the centre which meant I couldn't walk into town but that aside it was comfortable and clean; the staff were welcoming and friendly. One small point which was not the fault of the hotel at all was I t6ook 3 taxis while staying and two drivers needed me to direct them!