To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(3210)
Positive reviews(3137)
Reviews with photos/video(423)
Convenient location(529)
Close to airport(523)
Easy to get around(469)
Offers pick-up/drop-offs(265)
Quiet & comfortable(198)
Awesome amenities(166)
Delicious breakfast(114)
Friendly front desk staff(87)
Negative reviews(73)
Mr NC
Standard King Room
Stayed in oct 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on 27 nov 2024
I think it’s my 4th or 5th time staying at this hotel… covenient location and reasonable price also..
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Guangzhou Baiyun Airport Hotel
Anonymous User
Standard King Room
Stayed in sep 2024
Solo travelers
18 review
4.0/5
Very Good
Posted on 30 sep 2024
I recently stayed at the Novotel Guangzhou Baiyun International Airport for a stopover during my trip to Kuala Lumpur. The location of the hotel is excellent for those in transit, with its proximity to the airport, making it highly convenient.
However, there are a few areas where improvements could be made. Clearer signage to the hotel would be helpful, as finding the entrance was somewhat confusing. Additionally, the Wi-Fi connectivity was below expectations, with intermittent issues that made it difficult to stay connected.
Overall, it was a satisfactory stay, but with some attention to these areas, it could offer a more seamless experience for guests.
6/12
-JeanT
Standard King Room
Stayed in sep 2024
Couples
5 review
5.0/5
Outstanding
Posted on 20 oct 2024
hotel is just a walk away from the airport, which is very convenient! we had a great stay and also ordered room service. food was served hot, but taste wise was pretty average. nevertheless, will highly recommend this hotel if you are looking for one near the airport to catch your morning flights 👍
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Guangzhou Baiyun Airport Hotel
Pammy N.
Standard King Room
Stayed in ago 2024
Couples
7 review
5.0/5
Outstanding
Posted on 18 ago 2024
Best American Breakfast I could hope for,not many hotels cater for foreigners.I was so pleased!
gt
Standard King Room
Stayed in ago 2024
Solo travelers
27 review
4.0/5
Very Good
Posted on 7 ago 2024
The hotel has good location with shuttle bus service. Room is clean and service is good. Check in and check out services are efficient. I certainly have n o complaint on my stay hahaha
6/7
Lingtze
Standard Twin Room
Stayed in jul 2024
Family
36 review
3.5/5
Posted on 28 jul 2024
The location is suitable for early and late flights transit. The hotel needs improvement in providing amenities like comb, bath cap and razor. Very good service in shuttle service.
Luis Fernando
Standard King Room
Stayed in sep 2024
Business travelers
36 review
5.0/5
Outstanding
Posted on 14 sep 2024
Always a fantastic stay. Probably my favorite all round stay in China!
Jenna4Peace
Standard Twin Room
Stayed in jul 2024
Couples
17 review
4.7/5
Amazing
Posted on 13 jul 2024
Second time here. We had an early flight out. First airport bus from hotel leaves at 4:55am. It's rather quick and convenient to get to both terminals. The only annoyance is the sink is so incredibly close to the bed that it's uncomfortable brushing your teeth. As well as how see-through the bathroom and shower area are. I'll never understand how this design pleases anyone. Privacy is unheard of
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Guangzhou Baiyun Airport Hotel
Khalid
Standard Twin Room
Stayed in oct 2024
Business travelers
20 review
5.0/5
Outstanding
Posted on 28 oct 2024
Great service
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Guangzhou Baiyun Airport Hotel
Jayvee52
Standard King Room
Stayed in nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on 25 nov 2024
Room was clean, service was excellent, it's literally across Terminal 1 and free shuttle is provided across Terminal 1 and 2 in regular intervals. Please note that this hotel is great for people wanting to be close to the airport but it's quite far for other places (take nearly an hour to get to main attractions like Beijing Pedestrian Street) - we were there for an overnight transit and had an early flight so it was a great choice for us!
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Guangzhou Baiyun Airport Hotel
Mostly solo
Superior Twin Room
Stayed in nov 2024
Family
5 review
5.0/5
Outstanding
Posted on 27 nov 2024
We stayed at the hotel for a night to catch an early flight the next morning. Free bus transfer to terminals were on time and swift.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Guangzhou Baiyun Airport Hotel
Guest User
Standard Twin Room
Stayed in nov 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on 21 nov 2024
This hotel has a cleaning environment and good breakfast. And have channel to terminal one of airport
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Guangzhou Baiyun Airport Hotel
JosephThen
Superior Twin Room
Stayed in nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on 18 nov 2024
Room was spacious and very clean. We got a free upgrade to Exclusive! The robot room service was very convenient too.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Guangzhou Baiyun Airport Hotel
Guest User
Executive King Room
Stayed in may 2024
Couples
11 review
4.5/5
Great
Posted on 19 may 2024
Great location and clean room. Very closed to airport with free shuttle service to/from T2.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Guangzhou Baiyun Airport Hotel
wie88
Standard Twin Room
Stayed in may 2024
Business travelers
5 review
3.7/5
Posted on 20 may 2024
a little old airport, but clean and easy to access, not easy to find many kind food.