Elan Hotel (Guangzhou Shiqiao Metro Station) Guest Reviews
4/5
193 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities3.9
Service4.2
Cleanliness4.1
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All reviews(193)
Positive reviews(169)
Reviews with photos/video(19)
Easy to get around(17)
Convenient location(16)
Close to metro(15)
Average sound insulation(7)
Great value for money(5)
Friendly front desk staff(4)
Classy environment(3)
Perfect for business trips(2)
Negative reviews(24)
mom&son adventures
Guestroom (2 beds)
Stayed in Aug 2024
Family
25 review
3.0/5
Posted on Sep 7, 2024
Breakfast not many options. AC was not cleaned my child ended up a cough from AC dust.
Friendly staff and walking distance to subway station. Just needs upgrade on amenities.
Guest User
Guestroom (2 beds)
Stayed in Mar 2024
Business travelers
2 review
4.0/5
Very Good
Posted on May 24, 2024
The location was good very near from metro station....The room was quite basic....Breakfast could have been better.
Response from Property: Dear, hello, thank you for your support and comments. Our room rates are cost-effective. We have just replaced a batch of high-quality mattresses and provide free self-service laundry services. The hotel is located next to the Shiqiao subway station, only 1 subway station away from the Chimelong Scenic Area, and a 5-minute subway ride. After exiting Hanxi Chimelong Subway Station C, the Chimelong free shuttle bus is on the left. Take the bus into the scenic area and go directly to the South Gate and North Gate of the Zoo and the Big Circus and other attractions in the scenic area. In addition, it is convenient to eat around the hotel. There are Cantonese tea snacks Diandude nearby, as well as famous restaurant brands such as Haidilao, Little Sheep, and Lu Xiaofeng, as well as various cinemas, KTV and other entertainment venues. You can also taste various snacks while shopping. Welcome to come and experience it!
Dr Matt
Superior Double Room
Stayed in Apr 2024
Business travelers
34 review
4.2/5
Very Good
Posted on Apr 8, 2024
close to metro, restaurants around the hotel, friendly and efficient staff
Response from Property: Dear guests, thank you very much for your support and trust. Our hotel is only about 3 minutes' walk from Exit A of Shiqiao Subway Station Line 3. It only takes one stop to reach Hanxi Chimelong Station by Line 3. After exiting Exit C of Hanxi Chimelong Subway Station, the Chimelong free shuttle bus is on the left. You can take the bus into the scenic area and go directly to the South Gate and North Gate of the Zoo as well as the Big Circus and other attractions in the scenic area. If you need to go to Guangzhou South Station, you can transfer to Line 7 at Hanxi Chimelong Station. It only takes 4 stops to reach Guangzhou South Station. The transportation is very convenient. Welcome to visit us again!
affan
Guestroom (2 Beds)
Stayed in Sep 2024
Business travelers
4 review
3.5/5
Posted on Sep 15, 2024
Ok ok location near to metro
Guest User
Guestroom (2 Beds)
Stayed in Mar 2024
Travel with friends
7 review
4.2/5
Very Good
Posted on Apr 4, 2024
The hotel is conveniently located near the Shiqiao subway station. There are many restaurants around, as well as markets and parks. The front desk service is good. There was only one breakfast when we booked the room, but we were given an extra one when we checked in.
Original TextTranslated by Google
Response from Property: Hello, dear! Our hotel has recently replaced a batch of new linens, which are all high-quality cotton products, soft and comfortable. The linens are also cleaned and disinfected at high temperature by a compliant and professional large-scale laundry supplier, and the clean towels and bath towels are also individually packaged to avoid secondary pollution. In addition, we also provide a free self-service laundry room for you who love cleanliness. Washing, drying, and drying are very convenient. If you encounter any problems during your stay, please contact the front desk in time. We will provide you with service as soon as possible. Love cleanliness, live in Yilai, welcome to visit again!
Guest User
Guestroom (2 beds)
Stayed in Mar 2024
Business travelers
68 review
4.0/5
Very Good
Posted on Mar 26, 2024
I often stay here on business trips in Guangzhou. There is breakfast and a subway, so it can only be regarded as okay. After all, the price is not expensive.
Original TextTranslated by Google
Response from Property: Dear, hello, thank you for your support and comments. Our room rates are cost-effective. We have just replaced a batch of high-quality mattresses and provide free self-service laundry services. The hotel is located next to the Shiqiao subway station, only 1 subway station away from the Chimelong Scenic Area, and a 5-minute subway ride. After exiting Hanxi Chimelong Subway Station C, the Chimelong free shuttle bus is on the left. Take the bus into the scenic area and go directly to the South Gate and North Gate of the Zoo and the Big Circus and other attractions in the scenic area. In addition, it is convenient to eat around the hotel. There are Cantonese tea snacks Diandude nearby, as well as famous restaurant brands such as Haidilao, Little Sheep, and Lu Xiaofeng, as well as various cinemas, KTV and other entertainment venues. You can also taste various snacks while shopping. Welcome to come and experience it!
Yizhijiangcongji
Double Room
Stayed in Sep 2023
Business travelers
10 review
2.0/5
Posted on Sep 16, 2023
The location is good, surrounded by many restaurants, buses, subways, and shopping malls.
The front desk service was good, but the hotel room was very dirty. It was completely different from the photos. The floor was full of stains, and the cups were not cleaned and had hard lumps left on them.
Original TextTranslated by Google
Response from Property: Hello dear! We are very sorry that we could not bring you a satisfactory stay experience! If you have any problems during your stay, you can report them to the front desk staff at any time, or you can contact the store manager at any time due to service problems of the front desk staff. We will provide you with services as soon as possible, and we will continue to improve the hotel facilities in the future. To improve your stay experience, if you come here next time, I hope you can book this hotel again and give us a chance to apologize. I hope our warm smile, considerate service and comfortable accommodation can comfort you during your busy journey!
Guest User
Double Room
Stayed in Apr 2024
Business travelers
33 review
3.7/5
Posted on Apr 10, 2024
The facilities are old and smell damp, but it is clean and I will consider it again
Original TextTranslated by Google
Response from Property: Hello, dear! Our hotel has recently replaced a batch of new linens, which are all high-quality cotton products, soft and comfortable. The linens are also cleaned and disinfected at high temperature by a compliant and professional large-scale laundry supplier, and the clean towels and bath towels are also individually packaged to avoid secondary pollution. In addition, we also provide a free self-service laundry room for you who love cleanliness. Washing, drying, and drying are very convenient. If you encounter any problems during your stay, please contact the front desk in time. We will provide you with service as soon as possible. Love cleanliness, live in Yilai, welcome to visit again!
Anonymous User
Superior Double Room
Stayed in Feb 2024
Family
11 review
1.0/5
Posted on Feb 21, 2024
Rubbish service, rubbish hotel, rubbish beds, rubbish toilets, rubbish environment, I have already told everyone that you should think twice about coming here! Breakfast is up for grabs. The person at the front desk wearing black clothes and a ponytail whose eyes don't match up has a zombie face. If we ask more questions, he will look away or pretend that he didn't hear. We are not afraid of bad reviews at all. The breakfast ordered on the second day of the ***** New Year was not available to us. , where did the money go? No bread reserved? There is no explanation for the 1.8 bed changing to 1.5. Why can’t you live with it? So disgusting
Original TextTranslated by Google
Response from Property: Hello dear! We are very sorry that we could not bring you a satisfactory stay experience! If you have any problems during your stay, you can report them to the front desk staff at any time, or you can contact the store manager at any time due to service problems of the front desk staff. We will provide you with services as soon as possible, and we will continue to improve the hotel facilities in the future. To improve your stay experience, if you come here next time, I hope you can book this hotel again and give us a chance to apologize. I hope our warm smile, considerate service and comfortable accommodation can comfort you during your busy journey!
Guest User
Guestroom (2 Beds)
Stayed in Mar 2024
Business travelers
123 review
1.0/5
Posted on Mar 21, 2024
Dirty and messy, the room does not provide bottled water, I will never stay here again
Original TextTranslated by Google
Response from Property: Dear, hello! We are very sorry that we failed to bring you a satisfactory stay experience! If you have any questions during your stay, you can always report them to the front desk staff, or you can contact the store manager at any time if there are any service issues with the front desk staff. We will provide you with service as soon as possible. In the future, we will continue to improve the hotel facilities and enhance the stay experience. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. I hope that our warm smile, caring service, and comfortable stay can soothe your busy journey!
Anonymous User
Superior Double Room
Stayed in Jun 2023
Travel with friends
2 review
1.7/5
Posted on Sep 6, 2023
Even though the floor was dirty, the TV was still broken and couldn't be turned on at all. The people at their hotel said it might be a circuit problem. Several TVs couldn't be turned on. The people who repaired the circuits happened to be away over the weekend, which was outrageous.
Original TextTranslated by Google
Response from Property: Hello dear! We are very sorry that we could not bring you a satisfactory stay experience! If you have any problems during your stay, you can report them to the front desk staff at any time, or you can contact the store manager at any time due to service problems of the front desk staff. We will provide you with services as soon as possible, and we will continue to improve the hotel facilities in the future. To improve your stay experience, if you come here next time, I hope you can book this hotel again and give us a chance to apologize. I hope our warm smile, considerate service and comfortable accommodation can comfort you during your busy journey!
Anonymous User
Guestroom (2 beds)
Stayed in Feb 2024
Business travelers
5 review
3.7/5
Posted on Feb 24, 2024
The room is OK. The corridor is smelly. The air conditioner is not cooling.
Original TextTranslated by Google
Response from Property: Hello dear! We are very sorry that we could not bring you a satisfactory stay experience! If you have any problems during your stay, you can report them to the front desk staff at any time, or you can contact the store manager at any time due to service problems of the front desk staff. We will provide you with services as soon as possible, and we will continue to improve the hotel facilities in the future. To improve your stay experience, if you come here next time, I hope you can book this hotel again and give us a chance to apologize. I hope our warm smile, considerate service and comfortable accommodation can comfort you during your busy journey!
Guest User
Guestroom (2 Beds)
Stayed in Nov 2023
Business travelers
39 review
3.0/5
Posted on Jan 2, 2024
It's just that the room facilities are a bit too old, and the price is not expensive. It is recommended to change the package, otherwise it will be really average in the surrounding area. Moreover, the location of the store is not a good one. The bathroom exhaust fan is either very loud or completely ineffective. It’s hard to explain.
Original TextTranslated by Google
Response from Property: Hello dear! We are very sorry that we could not bring you a satisfactory stay experience! If you have any problems during your stay, you can report them to the front desk staff at any time, or you can contact the store manager at any time due to service problems of the front desk staff. We will provide you with services as soon as possible, and we will continue to improve the hotel facilities in the future. To improve your stay experience, if you come here next time, I hope you can book this hotel again and give us a chance to apologize. I hope our warm smile, considerate service and comfortable accommodation can comfort you during your busy journey!
Guest User
Superior Double Room
Stayed in Oct 2023
Travel with friends
2 review
4.0/5
Very Good
Posted on Nov 21, 2023
The window is quite big in the picture, but in fact it is only half a window. It is a super mini window. When you open the window, you can see the wall of the opposite building. You can touch it with your hand. The air conditioner is very loud.
Original TextTranslated by Google
Response from Property: Hello dear! Our hotel has recently replaced a new batch of linen, which is made of high-quality cotton and is smooth and comfortable. The linen is also cleaned and disinfected at high temperature by a professional and compliant washing supplier. Clean towels and bath towels are also individually packaged to avoid secondary contamination. In addition, , we also provide a free self-service laundry room for you who love cleanliness, washing, drying, and airing, which is very convenient. If you encounter any problems during your stay, please contact the front desk in time, and we will provide you with services as soon as possible. Love cleanliness, stay in Yilai, welcome to visit again!
Guest User
Double Room
Stayed in Oct 2023
Other
4 review
5.0/5
Outstanding
Posted on Oct 28, 2023
The front desk service is very good. It is relatively economical and suitable for my needs. The room is cleaner and the light is brighter.
Original TextTranslated by Google
Response from Property: Hello dear! Our hotel has recently replaced a new batch of linen, which is made of high-quality cotton and is smooth and comfortable. The linen is also cleaned and disinfected at high temperature by a professional and compliant washing supplier. Clean towels and bath towels are also individually packaged to avoid secondary contamination. In addition, , we also provide a free self-service laundry room for you who love cleanliness, washing, drying, and airing, which is very convenient. If you encounter any problems during your stay, please contact the front desk in time, and we will provide you with services as soon as possible. Love cleanliness, stay in Yilai, welcome to visit again!