Ivy Apartment (Pazhou Convention and Exhibition Wanshengwei Metro Station) Reviews

Response from Property: Hello, beautiful and handsome guest~ Thank you for sharing your stay experience with us in your busy schedule! Our apartment is located next to the subway, and most rooms have a view of the beautiful Pearl River and the bustling city night view. If you travel to the city center, you can take the unique Guangzhou tram at the tram station, which is a five-minute walk from the apartment. On the way, you can enjoy the river view of Guangzhou, the flowers of the Flower City, the prosperity of Guangzhou, and the ancient buildings of Guangzhou! Looking forward to choosing us again.

Response from Property: Dear Mr. AYD***TIH, you booked a cozy king-size bed room (our cozy king-size bed room has many decoration styles). The homepage of the cozy king-size bed room on the website only shows the picture of one of the rooms, and there are many more pictures at the back. The room in the picture you saw happened to be occupied that day, and we arranged a cozy king-size bed room for you at that time. The area and facilities are the same, but the decoration style is different. You are not satisfied, so we also upgraded you to a one-bedroom and one-living room deluxe king-size bed suite for free. The price is almost twice as expensive as the cozy king-size bed room you booked, but you still got a bad review of 3.5 points. We are really helpless, but thank you for your review of the hotel! We deeply regret your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will inform the relevant departments of your opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Response from Property: Dear Mr. LAKKI, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. You are from India and come to China for business. The price of booking our suite is only more than 200 per night, which is very cost-effective. You checked in with 4 people, but there are only 2 bottles of mineral water in our room as standard, which is free. You asked us to send you 8 bottles, which must be charged. You come to China for business and don't speak the language. We will try our best to help you solve the problem. For example, taking a taxi, I really don't understand why you give us 2 points for service. If you think there is a problem with the bathroom and towels in the room, you can also reflect it to our front desk as soon as possible, and we will help you solve it as soon as possible. There is really no need to give a 3.2 bad review after checking out. Sorry again! Your valuable opinions are very important to us, and we will inform the relevant departments of the opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Response from Property: Dear Ms. LAU, thank you for your review of the hotel! We are staying in an apartment, which may be different from the hotel you stay in in Hong Kong. We are deeply sorry for your experience during your stay at the hotel. Thank you very much for your valuable opinions, which are very important to us. We will inform the relevant departments of your opinions to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Response from Property: Dear guests, hello! Thank you for choosing us and sharing your stay experience with us in your busy schedule. Our aim is to put 100% customer satisfaction first! We will do our best to serve every guest sincerely with the service of "Haidilao"! I am very honored to know that the convenient location of the apartment has brought you an efficient experience for your business trip. Our apartment is located at Wanshengwei Station of the subway, Line 8/4, double-line subway, so-called subway station cover! Whether you are attending an international exhibition or shopping tourism, our location is absolutely perfect. Downstairs is Poly Plaza, Huangpu Ancient Lane Scenic Area, "Yuehai First Pass Memorial Hall" authentic food, IMAX theater, BBR bar, morning tea night market, eating, drinking and having fun! Of course, we also highly recommend business guests to stay here! There is a bus stop downstairs that goes directly to the Convention and Exhibition Center, or you can take the Guangzhou Metro, which is one stop away, and the taxi starts at more than ten minutes! In the morning, you can order a cup of Americano at Starbucks downstairs to start a day full of energy. If you come home late, you can order a cup of Mojito at the popular bar BBR downstairs to relieve your tired day! We sincerely look forward to your visit.

Response from Property: Hello, beautiful and handsome guest~ If the air conditioner is dripping, please contact our front desk immediately, and we will immediately find a technician to repair it or help you change the room. Thank you for sharing your stay experience with us in your busy schedule! Our apartment is located next to the subway, and most rooms can enjoy the beautiful scenery of the Pearl River and the bustling city night view. If you travel to the city center, you can walk five minutes from the apartment to the tram station and take the unique Guangzhou tram. On the way, you can enjoy the river view of Guangzhou, the flowers of the Flower City, the prosperity of Guangzhou, and the ancient buildings of Guangzhou! Looking forward to choosing us again.

Response from Property: Dear Ms. Wang, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. We will strengthen training and cleaning for hygiene issues. Sorry again! Your valuable opinions are very important to us. We will inform the relevant departments of your opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Response from Property: Dear Mr. Ye, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. You reported that there were blood stains on the sheets after waking up, and it is really difficult for us to judge when they were stained. But our bedding must be changed, cleaned and disinfected for each guest. Please rest assured that you said that you reported to the hotel customer service on WeChat and did not take it seriously. This is indeed a bit unfair to us. I checked the chat records. At that time, our customer service replied to you with "OK, thank you for the feedback", not "Oh". T.T This is all evidenced by the WeChat chat records. Your words will indeed make others misunderstand that there is a problem with our service. I hope other customers will not misunderstand. Sorry again! Your valuable opinions are very important to us, and we will inform the relevant departments of the opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Response from Property: Hello, beautiful and handsome guest~ Thank you for sharing your stay experience with us in your busy schedule! Our apartment is located next to the subway, and most rooms have a view of the beautiful Pearl River and the bustling city night view. If you travel to the city center, you can take the unique Guangzhou tram at the tram station, which is a five-minute walk from the apartment. On the way, you can enjoy the river view of Guangzhou, the flowers of the Flower City, the prosperity of Guangzhou, and the ancient buildings of Guangzhou! Looking forward to choosing us again.

Response from Property: Dear guests, hello! Thank you for staying here and sharing your stay experience with everyone in your busy schedule. We are very honored to know that the convenient location of the apartment has brought you an efficient experience for your business trip. Our apartment is located at Wanshengwei Metro Station, Line 8/4, double-line subway, so-called subway station cover! Whether you are attending an international exhibition or shopping tour~ Our location is absolutely perfect~ Downstairs is Poly Plaza, Huangpu Ancient Lane Scenic Area, "Yuehai First Pass Memorial Hall" authentic food, IMAX Cinema, BBR Bar, morning tea night market, of course there is a serious one, that is Xueersi Tutorial Class hahaha. We will do our best to serve every guest sincerely! We sincerely look forward to your visit.

Response from Property: Hello, beautiful and handsome guest~ Thank you for sharing your stay experience with us in your busy schedule! Our apartment is located next to the subway, and most rooms have a view of the beautiful Pearl River and the bustling city night view. If you travel to the city center, you can take the unique Guangzhou tram at the tram station, which is a five-minute walk from the apartment. On the way, you can enjoy the river view of Guangzhou, the flowers of the Flower City, the prosperity of Guangzhou, and the ancient buildings of Guangzhou! Looking forward to choosing us again.