To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(3961)
Positive reviews(3850)
Reviews with photos/video(1160)
Well decorated(159)
Tasty food(126)
Friendly front desk staff(102)
Luxurious(72)
Perfect for kids(53)
Great swimming pool(53)
Fantastic river view(42)
Negative reviews(104)
Guest User
Premium City View King Room
Stayed in Dec 2024
Other
2 review
5.0/5
Outstanding
Posted on Dec 17, 2024
The hotel staff were really excellent, friendly, polite, professional and very helpful. Each time I need anything everyone does their best to help me. The view of my opera facing room was magnificent, the breakfast was excellent and the in-room dining was delicious as well. I truly recommend it and definitely I will come back during my next visit.
OLGA35
Canton Tower River View King Room
Stayed in Sep 2024
Family
38 review
5.0/5
Outstanding
Posted on Sep 19, 2024
Perfect stay to celebrate 50 years old of my sister ,nice swimming pool,buffet dinner ,it’s an awesome place that I would come back for sure !very attentive stuff thank you to make our staycation splendid !!!
6/8
Tltl10
Club City View King Room
Stayed in Sep 2024
Couples
10 review
5.0/5
Outstanding
Posted on Oct 22, 2024
Service was good but the food quality in the lounge had room for improvement.
Guest User
Deluxe King Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 20, 2024
Arrived at Ritz on a friday afternoon. Great location as it a short walk to subway stn (大戏院, APM line). Beside the hotel is Guangzhou library, just need to cut through the library to get to the subway stn. Lots of food options near the hotel too.
Only downside of the hotel room is just not as cooling as i wished it was despite setting the room temperature to 16C.
Overall, had an enjoyable stay in Ritz Carlton Guangzhou. Big thanks to Abner from Concierge who helped me when i faced some difficulties locating my food delivery.
…..ivan
Canton Tower River View King Room
Stayed in Aug 2024
Couples
12 review
5.0/5
Outstanding
Posted on Aug 4, 2024
Front desk Manager: NORA, high standard service from check-in to check-out, will come back next time!
Response from Property: Dear guest, hello. Thank you for your consistent support of The Ritz Carlton Guangzhou and for sharing your opinions with us. I'm glad to hear that you had a pleasant stay experience. Thank you for your praise and recognition of the warm service provided by our gentlemen and ladies. Your comment is a thumbs up for our team's professional dedication. We are honored to provide you with unique and high-quality products and services. The hotel is located at the core of the Pearl River New Town in the CBD of Guangzhou, adjacent to the Pearl River and a number of city landmarks, facing the new Canton Fair Hall and Guangzhou Tower across the river. The high-end shopping mall K11 is just a stone's throw away from our hotel, making shopping convenient for you. The hotel is adjacent to Huacheng Square, surrounded by many famous business districts and food circles. Every gentleman and lady at The Ritz Carlton Guangzhou is looking forward to your next visit. Congratulations to Shang Qi, General Manager of Guangzhou R&F Ritz Carlton Hotel Fu Guoxian. Congratulations to Shang Qi, General Manager of Guangzhou R&F Ritz Carlton Hotel Fu Guoxian
Williams
Deluxe Twin Room
Stayed in Jul 2024
Family
2 review
4.5/5
Great
Posted on Sep 26, 2024
A surprise to find such a grand and convenient hotel right next to the Guangzhou Museum and Guangzhou Library, especially when my wife & I were travelling with kids. Within walking distance or few stops of metro to some main tourist spots and authentic Guangdong cuisine. Clean room with spacious bathroom. Will definitely stay here again.
Cracyyy
Deluxe King Room
Stayed in Jun 2024
Couples
14 review
5.0/5
Outstanding
Posted on Jun 27, 2024
Came Guangzhou for met my cousin so i booked Ritz-Carlton, thank you for the reception staff upgraded us for a good view room.
Response from Property: Dear Valued guest, Thank you for choosing The Ritz-Carlton, Guangzhou and taking the time to share your feedback. We are pleased to know that you enjoyed your stay experience in our hotel. And I am proud to hear that you are very satisfied with the warm services provided by our team. We are delighted to be familiar friends of yours. The Ritz-Carlton, Guangzhou is located at the new city center that on your next visit, as you mentioned, I recommend you take some time to explore except for Huacheng Square, the Library and Museum which are located just outside our front doorstep. We look forward to welcoming you back soon.Best wishes, General Manager Fu Guoxian
Anonymous User
Premium City View King Room
Stayed in Dec 2024
Solo travelers
4 review
4.7/5
Amazing
Posted on Dec 20, 2024
Very spacious room with all the amenities you need. Staff is friendly and there to help. The “City View” rooms don’t really have that good of a view, so feel free to forgo that upgrade.
Elio
Deluxe King Room
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 16, 2024
fantastic hospitality in one of the most important locations in Guangzhou! Courtesy and charm assured
Response from Property: Dear Valued guest, Thank you for choosing The Ritz-Carlton, Guangzhou and taking the time to share your feedback. We are pleased to know that you enjoyed your stay experience in our hotel. And I am proud to hear that you are very satisfied with the warm services provided by our team. We are delighted to be familiar friends of yours. The Ritz-Carlton, Guangzhou is located at the new city center that on your next visit, as you mentioned, I recommend you take some time to explore except for Huacheng Square, the Library and Museum which are located just outside our front doorstep. We look forward to welcoming you back soon.
QUAH WUI KIANG
Deluxe King Room
Stayed in May 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Aug 5, 2024
Excellent service as expected. Beautiful room and very good location. Top notch hotel and best hotel in Guangzhou!
Response from Property: Dear guest, hello, thank you for choosing to stay at The Ritz Carlton Guangzhou! Thank you for taking the time to review and take beautiful photos with us to share your wonderful Ritz Carlton experience. The theme of the hotel is to savor life and appreciate Guangzhou. We promise to provide our guests with the most comprehensive personal services and facilities, allowing them to always enjoy a warm, comfortable, and beautiful environment. Thank you again for your positive feedback. All the gentlemen and ladies of Guangzhou R&F Ritz Carlton Hotel sincerely welcome you to stay again! Best wishes to Shang Qi, Mr. Fu Guoxian, General Manager of Guangzhou R&F Ritz Carlton Hotel
Guest User
Canton Tower River View King Room
Stayed in Apr 2024
Family
5 review
4.7/5
Amazing
Posted on Apr 3, 2024
It’s a great hotel to enjoy the cultural activities in Guangzhou. It’s 5 minutes walk to the Guangdong Museum, Guangzhou Opera House and Guangzhou Library. The location is super. We have a room facing the River and Guangzhou Tower. View at night is beautiful. Breakfast is excellent. I would recommend it to everyone.
Response from Property: Dear Valued guest, Thank you for choosing The Ritz-Carlton, Guangzhou and taking the time to share your feedback. We are pleased to know that you enjoyed your stay experience in our hotel. And I am proud to hear that you are very satisfied with the warm services provided by our team. We are delighted to be familiar friends of yours. The Ritz-Carlton, Guangzhou is located at the new city center that on your next visit, as you mentioned, I recommend you take some time to explore except for Huacheng Square, the Library and Museum which are located just outside our front doorstep. We look forward to welcoming you back soon.
Guest User
Deluxe King Room
Stayed in Mar 2024
Couples
2 review
5.0/5
Outstanding
Posted on Mar 19, 2024
Gotten the room facing canton tower. Amazing view at night. Suite is big and clean. Service staff are all very polite. Expected for a 5 star hotel
Response from Property: Dear Valued guest, Thank you for choosing The Ritz-Carlton, Guangzhou and taking the time to share your feedback. We are pleased to know that you enjoyed your stay experience in our hotel. And I am proud to hear that you are very satisfied with the warm services provided by our SPA team. We are delighted to be familiar friends of yours. The Ritz-Carlton, Guangzhou is located at the new city center that on your next visit, as you mentioned, I recommend you take some time to explore except for Huacheng Square, the Library and Museum which are located just outside our front doorstep. We look forward to welcoming you back soon.
Echo
Deluxe King Room
Stayed in Sep 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Sep 9, 2024
I don’t normally like to write any reviews. But it’s always coming with exception. The professional staffs and outstanding service I received in this hotel motivated me to make this comments. Certainly if I come back another time I’ll choose this one for sure.
Anonymous User
Canton Tower River View King Room
Stayed in Sep 2024
Couples
5 review
5.0/5
Outstanding
Posted on Sep 23, 2024
There is no doubt that the ritz calrton hotel... all the Best facilities.... really enjoyed.. 👍
eric peter
Deluxe Twin Room
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Nov 9, 2024
Perfect stay at ritz guangzhou. Breakfast was very nice. Friendly staff.