No. 288 Qiyue Street, Dushu Lake Higher Education Town, Suzhou Industrial Park, Suzhou, Jiangsu, 215123, ChinaView Hotel Details
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Ji Hotel (Suzhou Dushuhu) Guest Reviews
4.8/5
Excellent
1667 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1667)
Positive reviews(1636)
Reviews with photos/video(815)
Classy environment(254)
Friendly front desk staff(209)
Delicious breakfast(208)
Quiet & comfortable(129)
Secluded lake view(57)
Perfect for business trips(44)
Close to metro(41)
Excellent room layout(26)
Negative reviews(31)
Yuliy
Superior Queen Room
Stayed in May 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on May 30, 2024
The hotel is on the lake shore, quite quiet and beautiful place. The metro station is not very far, you can get to the city center in 40 min by metro.
There is a kettle in the room and tea for brewing, as well as bottles of water. The rooms are clean, tidy and spacious. There is a relatively small selection of dishes for breakfast, but they are quite hearty. The gym is a couple of exercise bikes in a room with washing machines.
Staff do not speak English, can communicate through online translators. However, the staff try very hard to help. I wanted to mention a Kangyating staff member who helped organize airport transfers and tracked every step of the trip.
Response from Property: 感謝親的好評,小季會不斷進步,不忘初心,將更温馨的服務提供每一位選擇小季的親親呢,再次感謝,期待再見噢!
Guest User
Queen Room
Stayed in Apr 2024
Couples
17 review
3.0/5
Posted on Apr 20, 2024
We stayed in hotel for 2 nights and it was rather controversial experience. The hotel is about half an hour away by taxi from the city centre, in a new district. Regardless the new looking building inside the hotel was a bit shabby, especially the only elevator. The room design looked a bit unpractical – a long room with lack of plugs, inconvenient light switches and very small bathroom, where the door damaged by water at the bottom occupies a lot of free space. The air conditioner didn’t work quite well, only when we set it to 28C then it started working, but it didn’t help because it turned off in 10-15 minutes and didn’t switch back till morning. It was very cold in the room at night. Apparently, the window isolation was very poor. The good side of the hotel was a nice breakfast with delicious dishes of Chinese cuisine of high quality. Taking into account price/quality ratio the hotel is definitely overpriced.
CN (Google-translated): 我们在酒店住了两晚,这是一次颇有争议的经历。 酒店距离市中心约半小时车程,位于新区。 不管怎样,酒店内的新建筑有点破旧,尤其是唯一的电梯。 房间设计看起来有点不实用——房间很长,没有插头,电灯开关不方便,浴室很小,底部被水损坏的门占据了很多可用空间。 空调不太好用,只有当我们将其设置为28C时才开始工作,但没有帮助,因为它在10-15分钟内关闭,直到早上才切换回来。 晚上房间里很冷。 显然,窗户的隔离效果很差。 酒店好的一面是美味的早餐,包括高品质的中国美食。 考虑到价格/质量比,这家酒店的价格绝对过高。
Response from Property: 親愛的小主,給您帶來不好的入住體驗實在抱歉,感謝出門在外的您選擇對小季的信任,小季會更加完善產品,期待我們的下次入住,祝您生活愉快!
Guest User
Queen Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 16, 2024
Located at a beautiful neighborhood.
Response from Property: 感謝親的好評,小季會不斷進步,不忘初心,將更温馨的服務提供每一位選擇小季的親親呢,再次感謝,期待再見噢!
Guest User
Superior Queen Room
Stayed in Nov 2024
Business travelers
2 review
4.2/5
Very Good
Posted on Nov 28, 2024
Came for a meeting. The front desk was warm and responsive. The first impression was very good. The breakfast room is on the third floor. It opens at 7:00. The breakfast is quite rich. There is a laundry room on the second floor. It is equipped with a dryer and a hanging iron. The room facilities are comfortable and tidy. The bathroom is clean and fresh. I will choose this place next time I stay.
Original TextTranslated by Google
Response from Property: Thank you for your praise. Xiaoji will continue to improve and stay true to our original aspiration. We will provide warmer services to everyone who chooses Xiaoji. Thank you again and look forward to seeing you again!
R_oyal
Queen Room
Stayed in Nov 2024
Couples
4 review
5.0/5
Outstanding
Posted on Nov 17, 2024
The hotel is near Dushu Lake, Bailuyuan Scenic Area, and a church. The transportation is convenient. There is Line 2 nearby, which can go directly to Suzhou Station. There are also casual restaurants such as McDonald's around the hotel. The hotel front desk lady checked in very enthusiastically. The service attitude was full marks. She helped print the homework. The professional service was heart-warming. The hotel room was quite spacious, and the bathroom was separated into dry and wet areas. The mattress was clean and comfortable. There was breakfast on the third floor. It was quite rich. I will choose this hotel next time I stay.
Original TextTranslated by Google
Response from Property: 感謝親的好評,小季會不斷進步,不忘初心,將更温馨的服務提供每一位選擇小季的親親呢,再次感謝,期待再見噢!
Anonymous User
Queen Room
Stayed in Nov 2024
Business travelers
1 review
3.7/5
Posted on Nov 19, 2024
The front desk said that if I paid extra to upgrade to a business room, I would get breakfast, so I upgraded. I didn't expect the soundproofing of the business room was very poor. I could still hear the noise from the neighbors at one or two in the middle of the night. There were renovation noises in the morning (the front desk didn't remind me, and I found a notice at the elevator entrance when I checked out and went downstairs). The soundproofing was so poor that I won't stay here next time. The breakfast is not worth 40 at all. Don't upgrade and don't buy breakfast.
Original TextTranslated by Google
Response from Property: 非常抱歉沒能給您最滿意的入任體驗,小季深感歉意 小季一 直在努力的提升自已力求更好,衹為能陪您度過一段美好的時光,祝您生活愉快
Guest User
Business Double Room
Stayed in Oct 2024
Travel with friends
4 review
4.8/5
Amazing
Posted on Oct 28, 2024
The service is very good, clean and hygienic, with complete facilities including laundry and fitness center. The tea bags in the room are very fragrant.
Half a point was deducted because the first room was assigned a small window at the end of the corridor. After we raised the problem, we quickly changed to a new room without any trouble. The whole process took no more than ten minutes.
In addition, it was rainy and foggy when we checked in, and it was very cold. It was very considerate to prepare hot mineral water for us during the check-in procedure.
Original TextTranslated by Google
Response from Property: Thank you for your praise. Xiaoji will continue to improve and stay true to our original aspiration. We will provide warmer services to everyone who chooses Xiaoji. Thank you again and look forward to seeing you again!
Guest User
Queen Room
Stayed in Oct 2024
Couples
26 review
5.0/5
Outstanding
Posted on Oct 27, 2024
I am very satisfied with my stay at the All Seasons Hotel. When I checked in, the front desk lady gave me snacks, essential oils and breakfast coupons. After I checked in, I had a problem with the TV and it was solved immediately with just one phone call. The room was clean and bright. The hotel is also very conveniently located, not far from the subway station, and there are various food courts nearby. The scenery near the lake is also very good. I will stay here again next time!
Original TextTranslated by Google
Response from Property: Thank you for your praise. Xiaoji will continue to improve and stay true to our original aspiration. We will provide warmer services to everyone who chooses Xiaoji. Thank you again and look forward to seeing you again!
Guest User
Queen Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 26, 2024
Accompany my daughter to stay here. It is not far from Xipu, 10 minutes by car, with convenient transportation and complete commercial facilities around. The room is not bad, clean and tidy, very quiet, with Wifi. The breakfast is also good, with desserts. The waitress at the front desk is very polite and enthusiastic. Thumbs up.
Original TextTranslated by Google
Response from Property: Thank you for your praise. Xiaoji will continue to improve and stay true to our original aspiration. We will provide warmer services to everyone who chooses Xiaoji. Thank you again and look forward to seeing you again!
Guest User
Queen Room
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 19, 2024
This is a very cost-effective hotel. I stayed here when I came to the park. I got a room upgrade at a low price. It is near Moon Bay and the park. It is convenient for life and transportation but quiet in a busy city. There is sweet osmanthus fragrance at the entrance of the hotel. The internal facilities are complete, clean and bright. The front desk service is warm and the breakfast is also good.
Original TextTranslated by Google
Response from Property: 感謝親的好評,小季會不斷進步,不忘初心,將更温馨的服務提供每一位選擇小季的親親呢,再次感謝,期待再見噢!
Anonymous User
Panoramic Double Room
Stayed in Sep 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 30, 2024
It was my first time staying in this hotel. The experience was great. Let me first talk about the environment. It is close to Dushu Lake. You can see the great night view in just two steps. It is very beautiful. It is very pleasant to walk by the lake at night. Let me talk about the service. The hotel staff are warm and hospitable. The details are in place. The auntie in the room is also very polite and cleans very carefully. Finally, let me talk about the facilities. The facilities are complete. There is a laundry room and a gym on the second floor. The restaurant on the third floor is open from 7:00 to 10:00. The restaurant has a lot of varieties, including my favorite fruits. I will stay here next time.
Original TextTranslated by Google
Response from Property: Thank you for your praise. Xiaoji will continue to improve and stay true to our original aspiration. We will provide warmer services to everyone who chooses Xiaoji. Thank you again and look forward to seeing you again!
Guest User
Queen Room
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 30, 2024
The hotel is located in Moon Bay, Dushu Lake. The surrounding transportation is very convenient. There is a direct subway, get off at Moon Bay, and there are small yellow cars outside. There are McDonald's, Family Mart and other commercial supporting shops within a few steps. The check-in procedure was very fast, and the service attitude of the girl at the front desk was very good, especially warm and hospitable. She recommended the tourist route of Suzhou to us very professionally. The room was cleaned clean and tidy by the housekeeper. The room is quiet and comfortable with a good view. The quality of the bedding is very good, soft and skin-friendly, and the cotton is soft and delicate. The bathroom is also very clean, the shower facilities are very large, and the bathing is very comfortable. The breakfast room is on the 3rd floor, and the breakfast variety is very complete, with freshly cooked wontons, which tastes great. I will stay here again when I come to Suzhou next time~
Original TextTranslated by Google
Response from Property: Thank you for your praise. Xiaoji will continue to improve and stay true to our original aspiration. We will provide warmer services to everyone who chooses Xiaoji. Thank you again and look forward to seeing you again!
Guest User
Superior Queen Room
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 29, 2024
The front desk lady was enthusiastic, the check-in was fast, and the service was professional and thoughtful. She recommended the nearby Xietang Old Street to me, which was very good. The room facilities were complete. The view was spacious and bright, the bed was large and comfortable, and the bedding was neat and clean. The environment was very good. The Wifi signal was strong. The price was affordable and close to the people.
Original TextTranslated by Google
Response from Property: Thank you for your praise. Xiaoji will continue to improve and stay true to our original aspiration. We will provide warmer services to everyone who chooses Xiaoji. Thank you again and look forward to seeing you again!
Guest User
Panoramic Double Room
Stayed in Sep 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 7, 2024
Facilities: The facilities are well-equipped and the room is very comfortable. The hall is large and the aromatherapy smells great. It is very close to the university town. It's easy to start school.
Hygiene: Clean and hygienic, the room is large, everything is neatly placed, and the room is very tidy. The bed sheets and duvet covers in the room were very clean.
Service: The waiter is warm and polite with greetings, highly professional, and has a good service attitude.
Original TextTranslated by Google
Response from Property: Thank you for your good comments. Xiaoji will continue to make progress, never forget the original intention, and provide warmer services to everyone who chooses Xiaoji. Thank you again and look forward to seeing you again!
Anonymous User
Queen Room
Stayed in Aug 2024
Business travelers
1 review
1.0/5
Posted on Sep 1, 2024
The front desk staff was arrogant and induced members to pay for breakfast. Because of time issues, I asked to refund the breakfast coupons the next day, but was refused. They also had a bad attitude, especially the manager on duty on August 31. He had a bad attitude and very bad character. He first insisted that the refund could not be made, and then immediately changed his words. The refund of 19 yuan should be 49.5. Why should I refund 19? Where did they say that I couldn’t refund if I didn’t eat it! The front desk duty seriously affected the reputation of the Four Seasons Hotel. After complaining, I called the front desk again at night to use the charging cable, and they told me that they didn’t have it. I guess it was because I complained, so they did it on purpose. In short, I was too disappointed with the service of the Four Seasons Hotel. I will not choose it again, and I will also persuade my family and friends around me to refuse to stay at the Four Seasons Hotel. I demanded that the employee with a bad attitude on that day be punished and the breakfast fee be doubled!
Original TextTranslated by Google
Response from Property: I'm very sorry that I couldn't give you the most satisfactory joining experience. Xiao Ji deeply apologizes. Xiao Ji has been working hard to improve himself and strive to be better, just to spend a good time with you. I wish you a happy life.