Hotel Canton

Hotel Canton Reviews

Hotel Canton

Beijing Road Pedestrian Street and Haizhu Square, GuangzhouView Hotel Details
Hotel Canton
Hotel CantonHotel CantonHotel Canton
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Hotel Canton Guest Reviews

4.5/5
Good
2473 review
Verified reviews
Location4.5
Amenities4.3
Service4.6
Cleanliness4.5
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All reviews(2473)
Positive reviews(2369)
Reviews with photos/video(388)
Near shopping area(292)
Convenient for shopping(279)
Easy to get around(217)
Friendly front desk staff(120)
Delicious breakfast(70)
Average decor(51)
Has rooms for families(19)
Negative reviews(98)
Guest User
Superior Queen Room
Stayed in Jun 2024
Couples
2 review
3.0/5
Posted on Jun 28, 2024
Great location, just beside Beijing road, take train around 15 mnt, hotel lobby is grand, but when we enter our room, really disappointed, smell mouldy, carpet so dirty, room so dusty, small tv with a few channel, the good thing is abit clean bed n 4 thin pillows..
Response from Property: Dear guest, thank you very much for staying at our Hotel canton. We would like to sincerely apologize to you for the problems you encountered during your stay. We did have some issues that made your stay a poor experience. Regarding issues such as odor in the room, dirty carpets, and dust in the room. Our number of TV stations is also not rich enough, which brings you inconvenience. In response to your feedback, we have taken a series of corrective measures. We have enhanced training for our cleaning team to ensure every room is thoroughly cleaned. We attach great importance to your feedback and we will continue to work hard to improve our services to provide you with a better stay experience. We hope you will visit our hotel again and give us the opportunity to provide you with better service. wish you a happy life!
Worldly Teacher
Superior Queen Room
Stayed in Jun 2024
Couples
16 review
4.2/5
Very Good
Posted on Jun 12, 2024
The hotel was old but has been well kept. It’s about a 15 minute walk from a subway line and it was close to Beijing Street 北京路 and many other sites. However it was far from many western things like bars and hangouts for foreigners. The staff were very helpful.
Response from Property: Dear guest ,Thank you for choosing to stay in Hotel Canton in the near future and taking up precious time to share your experience with us. Thank you for your feedback on the experience.Because our hotel is far from the Bar,so sorry fo that. Hotel canton is located in the core business district of Beijing Road, which is home to century-old stores and Guangzhou time-honored shops. It is only a short distance away from government agencies and shopping malls.Our team members will continue to provide flawless experience for all guests. Thank you again for your feedback. We are honored to have you as our guest. We look forward to welcoming you to Hotel Canton again. Wish you a happy life!
Miege
Standard Queen Room
Stayed in May 2024
Business travelers
8 review
4.7/5
Amazing
Posted on May 23, 2024
The room was a bit old, but the hotel offers sport facilities and a swimming pool and is conveniently located in Beijing Road. Very nice desk service.
Response from Property: Dear,Guest:Thank you for choosing to stay in Hotel Canton in the near future and taking up precious time to share your experience with us. Thank you for your feedback on the experience. Hotel canton is located in the core business district of Beijing Road, which is home to century-old stores and Guangzhou time-honored shops. It is only a short distance away from government agencies and shopping malls.I'm glad to know that you enjoy the experience. Our team members will continue to provide flawless experience for all guests. Thank you again for your feedback. We are honored to have you as our guest. We look forward to welcoming you to Hotel Canton again. Wish you a happy life!
Paolo Lupo Italy
Standard Twin Room
Stayed in Apr 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Apr 12, 2024
Very nice hotel
alolabi
Business Twin Room
Stayed in Mar 2024
Business travelers
28 review
5.0/5
Outstanding
Posted on Mar 13, 2024
Great hotel , place nice , little walk to metro station, near to shopping area
YOU
Superior 2-bed Room
Stayed in Jun 2023
Family
3 review
4.7/5
Amazing
Posted on Jun 24, 2023
Beside Beijing Road with a lot of shopping malls and restaurants. Room is clean and equipped with washing machine. It is very big and spacious, which is nice. Staff is helpful.
Guest User
Standard Queen Room
Stayed in Nov 2023
Couples
1 review
2.7/5
Posted on Nov 27, 2023
Hotel too old and worn out, dirty carpet. Bed sheet and pillow case clean enough , towels clean enough, tv don’t work most of the time. I don’t recommend this hotel.
Response from Property: Dear guest, thank you very much for choosing to stay at our Hotel Canton and sharing your stay experience. We are very sorry that you are not satisfied with our hotel. We have noticed the problems you mentioned, including old hotel facilities, dirty carpets, unstable TVs, etc. We deeply regret the inconvenience and distress these issues have caused you. We attach great importance to your feedback and we will take immediate measures to comprehensively upgrade and improve the hotel facilities to ensure that every guest can enjoy a comfortable stay. We will also strengthen the supervision of hotel cleaning and maintenance to ensure the hygiene and tidiness of the hotel.We sincerely apologize to you and hope that you will give us a chance to regain your trust and satisfaction. If you choose to stay at our hotel again, we will provide you with better service and a more comfortable stay.Thank you again for your feedback and support, we look forward to seeing you again.
Hwee khim
Superior Suite
Stayed in May 2023
Couples
21 review
5.0/5
Outstanding
Posted on Jun 1, 2023
Location very good. Room very spacious. Very comfortable. A lot of good food around there. Definitely wil stay there again.
Response from Property: Dear guest,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you thoroughly enjoyed your stay with us. We are pleased to know that you found our location to be very good and our rooms to be highly spacious, comfortable and well-equipped. We also appreciate your comment about the great food options near the hotel. We are glad to hear that you are planning to stay with us again. Your satisfaction is our top priority and we look forward to exceeding your expectations on your next visit.Thank you for choosing our hotel and we hope to welcome you back soon
Guest User
Standard Queen Room
Stayed in May 2024
Business travelers
2 review
4.0/5
Very Good
Posted on Jun 3, 2024
Good hotel and staff are good
younga
Superior Queen Room
Stayed in Jun 2023
Solo travelers
21 review
5.0/5
Outstanding
Posted on Jun 24, 2023
always a pleasure to stay here....the gym, the pool, the location and the price.
Guest User
Superior 2-bed Room
Stayed in Mar 2023
Other
46 review
4.7/5
Amazing
Posted on Mar 18, 2023
The hotel is well-located, just 100 meters north of Beijing Road, the famous pedestrian road also a tourist attraction. The room was clean and spacious, though some facilities were a bit old. The hotel even has an outdoor swimming pool. The TV was a bit old fashioned, only a limited channels were available. The breakfast was excellent, the variety of Chinese and European style food on offer was almost 5-star.
Response from Property: Thank you for choosing to stay in Hotel Canton in the near future and taking up precious time to share your experience with us. Thank you for your feedback on the experience. I'm glad to know that you enjoy the experience. Our team members will continue to provide flawless experience for all guests. Thank you again for your feedback. We are honored to have you as our guest. We look forward to welcoming you to Hotel Canton again. Wish you a happy life!
Tania sal
Superior Queen Room
Stayed in Jan 2023
Solo travelers
16 review
4.0/5
Very Good
Posted on Jan 25, 2023
I got a classic room on 29th floor but the whole floor and room had a strong stink of smoke and mould . I complained about it to front desk and told how sensitive i am towards smoke and they were very kind to upgrade my room on 27th floor. Which was cleaner and bigger and it made my two night stay wonderful. So big thank-you to the lady behind the front desk. The whole staff was welcoming and helpful . They also helped me with food delivery putting address on my app and talking to kuaidi guys. Besides hotel is located in w wonderful area lots of touristic spots , great restaurants and shops/ malls on walking distance. I’ll definitely stay here again and will make sure to have bigger room. Breakfast was fairly decent for the prices. The on spot fried jaozi were my fav though.
Response from Property: Thank you for choosing to stay in Hotel Canton in the near future and taking up precious time to share your experience with us. Thank you for your feedback on the experience. Sorry to see that something unpleasant happened during your stay. Our team members will provide flawless experience for all guests. Thank you again for your feedback. We are honored to have you as our guest. We look forward to welcoming you to Hotel Canton again. Wish you a happy life!
VJAIN
Superior Queen Room
Stayed in Apr 2023
Business travelers
15 review
4.0/5
Very Good
Posted on May 5, 2023
Good hotel but difficult with english language, all others are okay.
Nisesh
Standard Queen Room
Stayed in Jun 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on Jun 30, 2023
Very good
Response from Property: Dear Guest: Thank you for your positive review! We are delighted to hear that you had a very good experience at our hotel. Your feedback is greatly appreciated as it motivates us to continually provide exceptional service to our valued guests like yourself. We strive to create a welcoming and comfortable environment, so it fills us with joy to know that you felt valued and appreciated during your stay. We hope to have the privilege of welcoming you back in the near future for another memorable experience. Thank you once again for choosing our hotel and for taking the time to share your kind words.
Guest User
Superior Queen Room
Stayed in Jul 2024
Business travelers
14 review
4.7/5
Amazing
Posted on Jul 26, 2024
I have stayed in this hotel before, and this time it was the last two days of the hotel's closing and renovation. The hotel is in a good location, close to Beijing Road Pedestrian Street, and the surrounding environment is very lively. The hotel breakfast is very good, the facilities and services are also very good, the room is very large, in short, it is a good hotel, and I hope to stay in this hotel again after the renovation.
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