First and foremost, every single person we encountered at this location was just phenomenal, especially the gentlemen at the desk. The housekeeping team came by every single day to grab our used towels and trash & give us anything we needed from coffee to towels. They were so sweet. The beach access was fantastic as well. The only “complaints” we had weren’t bothersome enough to us to task the staff with. While they should be considered basic maintenance, we understand that this hotel is still undergoing repair from a hurricane, and they seem to be training new team members all while staying very busy. But here they are: The location of the pool is actually really neat, but we didn’t really care for the he fact that it drains on all of the vehicles parked on either side of the covered entrance. There are definitely not enough elevators for the traffic. Thankfully, we were on the 2nd floor, so it didn’t kill our bad knees to climb the stairs, and we needed the exercise anyway. The bathroom door in our room didn’t latch or lock, but it closed and we lived. The lights in the pool never came on. That kind of sucked at night. The phone in our room didn’t work. Not even a dial tone. Now, this part was pretty worrisome as there were heavy storms, and the he office wouldn’t have been able to contact us if we needed to evacuate. There was no dial tone, but it seemed to be plugged in somewhere. We just weren’t able to trace the cord. The fridge light didn’t work. But it was an actual fridge, which was very much welcomed. We had expected a mini. Not our worst trip ever. It blows my mind that people get on here fussing about a hotel near the beach having tile flooring…… and some sand….. It’s like glitter. No matter how much you clean, you’ll never get rid of all of it. Also, to the young lady at the desk who kept her cool and showed grace to the D-Bag YELLING (my daughter got video) about a refund, you’re the real MVP and definitely a better person than me. 😉
Excellent
86 Reviews