Hestia Hotel Haapsalu Spa

Situated near the city center and beach promenade, the hotel provides easy access to recreational activities. Guests enjoyed the extensive spa facilities with a spectacular view. Breakfast was varied and of high quality.

We stayed here for seven nights in May as our base for a birdwatching tour of the region. I had looked at the hotel's website in advance of our visit and to be honest it didn't look anything special. Our experience was much better than this and we were delighted with our stay. The rooms are functional but very comfortable, befitting a spa experience. There was plenty of storage space, a very comfortable bed, a spacious bathroom with a good shower and very good air conditioning, which was very welcome in the unexpectedly hot weather. The dining room was very spacious and the breakfast offering was very good with a large choice of well prepared food and drinks; this was definitely a great start to a long day in the field. We ate dinner here a couple of times and, whilst the menu was a little limited, the quality was great. The position of the hotel is very good, being a short walk from the old town and on the edge of a nice lake, used by many people for recreation and with a good circular walk to gain a little exercise. There are extensive spa facilities in the hotel, available free to residents. Unfortunately we weren't able to take advantage of these as we were too busy but those whom did said that they were very enjoyable and invigorating. This is a very nice hotel and, if we were to visit Haapsalu again we would certainly want to stay here.

I am writing to express my deep disappointment with my recent stay at Hestia. I had booked a room with a single king size bed and a sea view based on the hotel room photos, but upon arrival with my husband, we were given a street view room with two small beds instead. To make matters worse, the room was dirty and had a bad smell. When I brought these issues to the attention of the staff, their reaction was terrible. They treated us poorly and did not offer any solutions. To add insult to injury, my husband got sick in the evening, and I politely asked the staff for some medication. However, they laughed at me and said that they did not have anything. They even suggested that we go to a pharmacy, which was not possible as it was already 10 pm, and none of the pharmacies were open. This was shocking to me as I expected even a basic first aid kit to be available in a hotel. To make matters worse, when I asked for extra blankets, the staff did not offer any and I had to sleep in my clothes. Overall, this was the worst experience of my life, and I find it unacceptable. I hope that this review will serve as a warning to other travelers considering staying at this hotel.