Leonardo Royal Hotel Den Haag Promenade Guest Reviews
4.4/5
Very Good
69 review
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Verified reviews
Location4.5
Amenities4.2
Service4.3
Cleanliness4.5
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All reviews(69)
Positive reviews(67)
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Awesome stay(15)
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Awesome rooms(11)
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Negative reviews(2)
The Force went on holiday
Deluxe King Room
Stayed in Aug 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 17, 2023
Absolutely wonderful. Could not find anything negative about this hotel. Possibly one of the best places I ever stayed. Extremely clean and neat, full equipped gym, quiet location. There was a misunderstanding with the booking which was resolved with the highest professionalism. Looking forward to the next time.
André
Superior Plus King Room
Stayed in Apr 2023
Business travelers
36 review
4.2/5
Very Good
Posted on Apr 27, 2023
Nice hotel, in a pleasant location, with clean rooms and helpful staff.
Unfortunately, jazz music at breakfast can't make up for the relatively high price of the same and the baked cardboard rolls.
Too bad. For the same money I could have had a good dinner elsewhere.
Onur
Deluxe King Room
Stayed in Mar 2023
Business travelers
5 review
2.0/5
Posted on Apr 4, 2023
Had a very bad experience. Lack of service in the reception. You expect more from a 4 star hotel. You can get better hotels for this money instead of going here. Not recommended at all.
Onur
Deluxe King Room
Stayed in Jun 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Aug 28, 2023
Nice hotel and service as always. Highly recommended
Noemy24
Superior Plus King Room
Stayed in Mar 2023
Couples
3 review
5.0/5
Outstanding
Posted on Mar 13, 2023
Exellent hotel with a great staff. The room is very clean
Guest User
Comfort Twin Room
Stayed in Jun 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Jun 25, 2024
It is located close to Den haag World Forum (5 minutes).
The reception was also kind enough to upgrade the computer twin room to a superhero twin room.
The veranda was spacious and nice, but the downside was that the nearby amenities were more than 10 minutes away, but everything was good.
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Guest User
Superior Plus King Room
Stayed in May 2024
Travel with friends
1 review
3.7/5
Posted on May 10, 2024
Have a good stay,
Nice room, just 50€ parking for 2 days was disproportionate, and there is no jacuzzi in the spa…
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Anonymous User
Comfort Twin Room
Stayed in Mar 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 3, 2024
Superb stay I highly recommend this hotel ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️
Superb stay I highly recommend this hotel ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️
Superb stay I highly recommend this hotel ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️
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Guest User
Superior Twin Room
Stayed in Mar 2024
Couples
2 review
5.0/5
Outstanding
Posted on Mar 5, 2024
Top hotel, that is also the reason that I go to the hotel more often
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eva - Yiting
Comfort Twin Room
Stayed in Oct 2023
Family
9 review
3.7/5
Posted on Oct 2, 2023
It's a relatively new hotel, with Tram No. 1 right at the door, which is more convenient. They are all old men and women. They rarely see young people. I don’t know why. With a small child, I was told that I could not stay in a double room and had to book a family room. I had never encountered this strange problem in the world. This strange problem did not occur in other cities in the Netherlands the night before. The bed is ridiculously small, I don't know if it is 90cm wide, and the quilt is about the same width as the bed. When I turn over, there is no quilt covering me. In view of the fact that children cannot be brought into this so-called double room and the bed is extremely small, my impression of this hotel chain is greatly diminished. Parking costs 21.5 euros a day, which is expensive everywhere in The Hague.
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Response from Property: Dear Eva First of all thank you for your comment. We do not allow your children between you for safety reasons, especially in emergencies. This also applies to bed size. The room you booked has a standard European bed, not a king-size bed. However, we hope to host you again in the future. Kind regards, Nina - Team Leonardo
mayssam belaissaoui
Deluxe King Room
Stayed in Sep 2023
Couples
1 review
4.5/5
Great
Posted on Oct 2, 2023
I liked the location the customer service is great the spa breakfast, I will definitely return
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Guest User
Comfort Twin Room
Stayed in Aug 2023
Couples
1 review
4.5/5
Great
Posted on Aug 16, 2023
All in all very good. We used tram 1 to the beach in Scheweningen, every few minutes and always on time. (3-day ticket - can be used anywhere 20 €)
We didn't have time for the wellness facilities because of the good weather. Food recommendation is the Italian in the Kreikerstraat (also with the tram in a few minutes
reachable. Breakfast in the hotel left nothing to be desired: e.g. boiled eggs -2 degrees, scrambled eggs, fried eggs, omelet in 2 variations.
We recommend the hotel and would book it again and again.
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MichelAnna
Deluxe King Room
Stayed in Jul 2023
Family
1 review
3.0/5
Posted on Jul 30, 2023
We booked room for 3 adults and paid through Trip.com. We were charged a supplement for the extra bed upon arrival. Annoying and unnecessary, after a long discussion the bill was corrected, but we will no longer book through Trip.com.
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Guest User
Deluxe King Room
Stayed in Jul 2023
Travel with friends
3 review
2.0/5
Posted on Jul 21, 2023
Have booked for 3 people, but got a room only for 2 people on site. If possible, an extra bed can be booked for a surcharge. We also had no hot water in the bathroom and the towels were unsanitary (hair was still in them). With a lot of effort we got a new room with a free extra bed as an 'sorry'.
We would not recommend the hotel.
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Response from Property: Dear guests, thank you for your review. I checked you in, so I remember it well. I am very sorry that this has affected your stay. All websites state that an extra bed must be paid upon request. Normally this would be the case, which is why I said it that way to begin with. I later checked the website you used for booking and understood your point. So I apologized and brought the extra bed. I hoped I made you happy. I'm sorry I miscalculated. I sincerely apologize for the inconvenience. I hope you give us the opportunity to stay with us again so we can show that it was just a one-time situation. Warm groet, Team Leonardo Royal Hotel Den Haag Promenade
CarloM
Comfort Twin Room
Stayed in Jul 2023
Couples
2 review
4.7/5
Amazing
Posted on Jul 3, 2023
Nice hotel that is perfect for a long weekend with a visit to the Circustheater. I have a nice and extensive breakfast. In the evening we had a delicious meal at restaurant Leo's. Very friendly staff. Recommended.