7 Days Premium Hotel (Haikou Riyue Square Duty Free Shop Wuzhishan Road Branch) Reviews
7 Days Premium Hotel (Haikou Riyue Square Duty Free Shop Wuzhishan Road Branch)
No.31 Wuzhishan Road, Meilan District, Haikou, Hainan, ChinaView Hotel Details
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7 Days Premium Hotel (Haikou Riyue Square Duty Free Shop Wuzhishan Road Branch) Guest Reviews
4.6/5
Very Good
441 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(441)
Positive reviews(425)
Reviews with photos/video(67)
Awesome rooms(90)
Great location(35)
Friendly front desk staff(29)
Strange smell in room(12)
Convenient public transportation(8)
Stayed multiple times(7)
Quality bath towels(4)
Clean bathrooms(2)
Negative reviews(16)
Guest User
Special Superior Double Bed Room
Stayed in Aug 2024
Travel with friends
21 review
5.0/5
Outstanding
Posted on Aug 12, 2024
The room is clean and quiet, toilet is also clean and no smelly. Rate is cheap for such a room. Receptionists helped me book the taxi each time I need to travel as I dont know how to use the app to book. Location is good with many places to eat nearby.
Guest User
Special Superior Double Bed Room
Stayed in Jul 2024
Travel with friends
21 review
5.0/5
Outstanding
Posted on Jul 13, 2024
Excellent front desk service.. Nearby eateries are aplenty.
Guest User
Special Superior Double Bed Room
Stayed in Aug 2024
Other
8 review
3.0/5
Posted on Aug 9, 2024
Not bad, but small
Guest User
Special Superior Double Bed Room
Stayed in Jan 2024
Business travelers
3 review
1.0/5
Posted on Jan 20, 2024
Cockroaches everywhere! Lots of cockroaches! Disgusting! Big cockroach 🪳 small cockroach 🪳 male cockroach 🪳 female cockroach 🪳 great service! Especially the front desk on duty on January 18th!
To shirk responsibility, I said there were cockroaches! He said you were eating in the house!
First of all, I only ordered one takeaway and took it out after eating. It's your hotel itself that's infested with cockroaches! There is no hygiene and no layout.
I called the store manager to adjust the room and changed it to a larger one. He said that if you extend your stay tomorrow, you have to go back! How much trouble you cause your customers! Are cockroaches disgusting? Who cares about your three- to five-square-meter room?
This is hygienic! This pattern! Whoever lives will regret it
Original TextTranslated by Google
Response from Property: Dear guest, hello, we are very sorry for the bad experience brought to you during your stay. The branch attaches great importance to your feedback and suggestions and will deal with them as soon as possible. Due to the humid climate in Hainan, the branch has been disinfecting the rooms regularly. We will continue to strengthen the disinfection efforts to prevent such problems from recurring. Once again, we sincerely apologize for your valuable comments and criticisms. Thank you also for supporting us. All staff look forward to your visit again!
SiziDD
Boutique Queen Room
Stayed in Apr 2024
Other
2 review
3.6/5
Posted on May 27, 2024
The water supply in the community was cut off and I came to rent a room to take a shower. It was quite clean and hygienic, but the construction site next to it was always noisy.
Original TextTranslated by Google
Response from Property: Dear guests, hello! First of all, thank you for letting us know about the problems you encountered during your stay at our hotel. We regret that we did not meet your expectations and please allow us to express our sincerest apologies. If you find any problems during your stay, please report it to our 24-hour front desk. We hope to have the opportunity to provide you with better services in the near future. wish you a happy life!
Guest User
Twin Room
Stayed in Feb 2024
Business travelers
2 review
1.0/5
Posted on Apr 10, 2024
Extremely bad, the worst hotel I have ever stayed in. The toilet smells like urine, the room smells musty, and it's small. I thought it was seven days old. I'm really speechless.
Original TextTranslated by Google
Response from Property: Dear guests, hello! I'm very sorry for the bad stay experience I brought you! Because the hotel property has limited space, the room space is not very large. If you have space requirements, you can consider our premium double bed. In addition, the branch attaches great importance to your feedback and suggestions and has dealt with them as soon as possible. The employees on duty were also severely criticized. At the same time, the branch will continue to strengthen skills training for employees and customer service training to prevent such incidents from happening. I hope you will have a different experience next time you stay. Once again, we sincerely apologize for your valuable comments and criticisms, and thank you for your support.
Anonymous User
Boutique Queen Room
Stayed in Jan 2024
Couples
1 review
1.0/5
Posted on Apr 1, 2024
The hygiene is really bad. There are also geckos in the room and the musty smell is very strong. Sewers also smell bad. The floor is going to be slurred
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for your stay and your thoughtful and detailed review. It is the constant concern and supervision of our customers like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. From your review, we are sorry to see that this stay did not meet your expectations. We will work hard to improve and apologize for the inconvenience caused to you. The branch management attaches great importance to it and has made careful investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again!
Guest User
Boutique Queen Room
Stayed in Mar 2023
Other
1 review
1.0/5
Posted on Mar 30, 2023
I was very helpless. I stayed there for one night and my skin started to itch. I didn’t feel itchy much during the day, but there were only a few rashes. I thought it was from mosquito bites, but at night it was extremely itchy. The more I scratched my body, the more rashes appeared on my body. I contacted the customer service. In terms of communication, the merchant said that they change the wash every day and it’s not their problem. I’m speechless.
Original TextTranslated by Google
Response from Property: Hello dear guests! We are very sorry to bring you a bad stay experience! If you encounter any problems during your check-in, you can directly contact our 24-hour front desk. Customer first, service first, we will solve your problems for you as soon as possible. We are doing our best to serve you! After investigation by the hotel management, none of our front desk staff received feedback on such issues during your stay! In addition, we also check that you checked in around 1 a.m. and checked out relatively early in the morning. I wonder if the problems you mentioned during the day are consistent with the time during your stay! Each piece of our bedding has been cleaned and disinfected according to the standards of a regular washing company! Our bedding guarantees 100% change for every guest. Rooms will be cleaned by the room attendant and must be inspected by our room manager before they can be opened to guests for check-in! There may be some people with special sensitive constitutions who are prone to skin allergies in unfamiliar environments! I hope your next stay will bring you a different experience! Wish you a happy life!
Guest User
Boutique Queen Room
Stayed in Jun 2023
Other
1 review
1.0/5
Posted on Jun 11, 2023
The room was very small and full of old facilities. The bed was very uncomfortable, like an allergy, and it felt unclean. The air conditioner was also old and made a very loud sound. The remote control was also broken. This is the worst hotel I have stayed in in many years. The price-performance ratio is not as good as a hotel worth 80 yuan a room. I don’t recommend it. I don’t recommend it. Lightning protection.
Original TextTranslated by Google
Response from Property: Hello dear guests! We are very sorry to bring you a bad stay experience! If you encounter any problems during your stay, you can directly contact our 24-hour front desk. We will solve your problems for you as soon as possible. We are doing our best to serve you! Each of our bedding products has been cleaned and disinfected by a regular washing company according to strict procedures! Our bedding guarantees 100% change for each guest. Rooms will be cleaned by the room attendant and must be inspected by our room manager before they can be opened to guests for check-in! There may be some people with special sensitive constitutions who are prone to skin allergies in unfamiliar environments! Since the branch was upgraded and renovated in 2018, our engineering department employees are doing their best to maintain the rooms every day! Our engineers have investigated the air conditioner problem you reported. We have learned that the air conditioner should be set to cooling mode and the wind speed mode needs to be adjusted. If you encounter any problems during your stay, we can help you as soon as possible. You handle it! I hope your next stay will bring you a different experience! wish you a happy life!
Doujin-dong
Boutique Queen Room
Stayed in Jan 2024
Business travelers
64 review
2.5/5
Posted on Jan 19, 2024
Facilities: too old
Hygiene: average
Original TextTranslated by Google
Response from Property: Hello, dear guests! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home while staying at 7 Days Premium Hotel. Because the branch was renovated and upgraded at the end of 2018, our engineers from the engineering department are still working hard to maintain the guest room equipment and facilities every day. We look forward to having you come again to review our progress. I wish you a happy day!
Anonymous User
Boutique Queen Room
Stayed in Dec 2021
Other
1 review
1.0/5
Posted on Dec 15, 2021
A very bad experience. The room smelled musty. The facilities were old and damaged. The sound insulation was extremely poor. The window glass next to the road had almost no sound insulation. I couldn't sleep all night. I could hear the sounds in the corridor clearly. The worst experience ever. Seven-day premium stay experience, I won’t choose it again
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your support to our branch. If you encounter any problems during your stay at this hotel, please call the front desk. We are very sorry that we did not meet your expectations. Please allow us to express our sincerest apologies to you. Due to the humid weather in Hainan, the room has a bit of a musty smell. You can ventilate it through the windows. We have reported the equipment and facilities issues you reported to our superiors and will make rectifications in the future. In addition, our room types also have quiet rooms on the inside. We The front desk can help change rooms. We hope to have the opportunity to provide you with better service in the near future. Wish you a happy life!